Sears Return Policy

The Sears return policy of the Sears retail stores is a detailed explanation of how different items can be returned to the store for a refund or store credit. The return policy for specific products or types of items may vary. For example, the return policy for a faulty appliance or electronics item is different than their policy for returning a shirt that did not fit. There are also differences based on whether the item was purchased in a Sears store, or on the Sears website.http://www.sears.com/shc/s/nb_10153_12605_NB_CSreturns?adCell=WF

Most items purchased at a Sears store or through the Sears.com website can be returned within 90 days as long as the customer has the original receipt and original packaging. There is a 30 return limit on home electronics and jewelry, if the customer is seeking an exchange or refund. The return policy may be different if the item to be returned was purchased during a sale or promotion.http://www.sears.com/shc/s/nb_10153_12605_NB_CSreturns?adCell=WF

Customers can be charged a 15% restocking fee if they return a home electronics item without its original package. In addition, some specially placed orders that are canceled may be subject to a cancellation fee of 15% of the item's value.http://www.sears.com/shc/s/nb_10153_12605_NB_CSreturns?adCell=WF

The full text of Sear's return policy can be found on the Sears.com website, under the Customer Service section of the website.http://www.sears.com/shc/s/nb_10153_12605_NB_CSreturns?adCell=WF

Most items can be returned to Sears for a refund or an exchange within 90 days of the purchase. The items needs to be in their original packaging and the receipt needs to be included. You can only return or exchange video games, CDs, or DVDs that are still unopened. Items can be returned by mail, by scheduled pick up, or to the nearest Sears store.

Mattresses, customized jewelery, home electronics, electric bicycles, and adult motorized scooters have to be returned within 30 days of the purchase.

Home electronics that are not in their original packaging, have been used, or that do not have all the original accessories included will be charged a 15% restocking fee. The restocking fee may also be charged on mattresses, adult motorized scooters, electric bicycles, built-in home appliances, and special orders on sporting goods, lawn & garden, hardware, or automotive products.http://www.sears.com/shc/s/nb_10153_12605_NB_CSreturns?adCell=WF&adCell=WF