Due to an unspecified technical problem, online DVD rental service Netflix has been unable to ship many of the orders that were placed between August 12 and August 14, 2008.Los Angeles Times: Netflix queues up major delay in shipping DVDs (August 14, 2008) The following day, August 15, the company announced that it has resumed normal operations, and agreed to provide its affected customers with a 15% credit on that month's membership fee.ZDNet: Netflix back to normal (August 15, 2008)
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"We've never had a shipping delay like this in the company's history. It's a technology problem. We have had all hands on this non-stop for the last two and a half days."—Netflix spokesperson Steve SwaseyWired: Netflix Suffers First Major Outage (August 14, 2008)
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Credits will reportedly be issued to those customers whose orders have been delayedLos Angeles Times: Netflix queues up major delay in shipping DVDs (August 14, 2008)
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