How to Get a BlackBerry Service Book

Unlike most other smartphones, BlackBerry devices require specific "service books" in order to correctly connect with servers and perform certain web-based functions. If you think you may be missing, have somehow lost one of these service books, or simply want to improve your BlackBerry performance and functionality, read on to learn how to get a BlackBerry service book.

If you are having difficulty performing certain Internet-based functions, such as connecting to the network, receiving email or downloading attachments on your BlackBerry mobile device, your first troubleshooting step should be to determine whether you are lacking or have lost a service book or books, and then replace the missing service book(s). Unique to BlackBerry devices, service books contain the necessary information to allow certain functions on your BlackBerry and detail how the device connects to the RIM network.http://www.berryreview.com/2009/01/22/faq-explanation-of-each-blackberry-service-book-type/ For example, you will need specific service books to allow your device to receive email from each of your different email addresses, to properly connect to the web using different web browsers, sent MMS and/or instant messages using different instant messaging programs, perform wireless Global Address Book searches, access your preconfigured Internet homepage and browser bookmarks, and the like.http://www.berryreview.com/2009/01/22/faq-explanation-of-each-blackberry-service-book-type/

If you are missing a service book, you can obtain it one of two ways: By using BlackBerry Internet Service or by contacting your service provider.

Your wireless service provider should be able to send you any missing service books directly over the wireless network. Keep in mind that you will have to have a wireless plan that allows you access to the Internet, so if you have a plan that allows you to use your BlackBerry solely for phone purposes, the steps listed in this guide will not allow you to access the web or get service books.http://www.youtube.com/watch?v=ldOVO_vOaTc

Regardless of your wireless provider—be it Verizon, T-Mobile, Bell, or any other—their customer service department should be able to help you get the service books you require.http://support.t-mobile.com/doc/tm22708.xml;jsessionid=go4_fY5eWQfZ9wu8Ns? https://bis.na.blackberry.com/html?brand=mycingular https://bis.na.blackberry.com/html?brand=vzw Since the selection of service books depends on your wireless IT plan, you will be able to find out from your provider whether a specific service book is available to you and may also be able to get additional functionality through new service books. Simply call a customer service representative at the company which provides you with your wireless service and ask them to send you the needed service book(s).

• You may also be able to get a new or missing service book directly from the Internet, without having to call your service provider. To do so:

1. Go to the BlackBerry Internet Service website http://na.blackberry.com/eng/support/software/internet.jsp(http://na.blackberry.com/eng/support/software/internet.jsp)
2. Scroll down to the bottom of your page until you find the "Accessing the BlackBerry Internet Service Website" list
3. Locate and click on your wireless service provider
4. Log into your BlackBerry Internet Service account, or follow the instructions to set up an account, if you don't already have one
5. Once you have logged in, click on the "Profile" option located in the top menu bar
6. Select and click on the service book you require from the list
7. The needed service book should then be sent directly from your phone

Once you have received your needed service book by one of the above methods, you will have to accept it in order to provide functionality. To do so:

1. Select "Advanced Options" from your options list
2. Locate and click on the "Service Book" option
3. Scroll down until you find the newly added service book and highlight it
4. Click the "Menu" key
5. Select the "Accept" option
6. If you have accepted a service book in order to add a new email account or resolve problems with accessing an email account already on your BlackBerry, check your email using your BlackBerry—you should receive a confirmation email within a few minuteshttp://www.youtube.com/watch?v=bGXG5q-24iI

If, after accepting your newly acquired service books, your BlackBerry is still not functioning as desired, you can try one of two things:

1. Follow steps above to have the needed service books resent to your device, and then try accepting the service books again
2. Call your wireless service provider's customer service department for help with troubleshooting the problem