911 operators, also called emergency service dispatchers, are the first point of contact for people who call for help in an emergency. Working as an emergency dispatcher can be both financially and personally rewarding, but can also be challenging and stressful. This guide will teach you how to become a 911 operator.

If you are looking for a career in which you can help people in emergency situations, but can't stomach the sight of blood, working as a 911 operator might be the job for you. As a 911 operator, you will be required to quickly and accurately assess a variety of emergency situations and respond appropriately. On the job, you will be speaking with those in need of emergency assistance and it will be your responsibility to help ensure they get the help they require.

There are several skills and aptitudes you will need to have in order to become a successful 911 operator, including:

1. The ability to remain calm and productive under pressure
2. Solid multi-tasking skills
3. The ability to calm down distressed people and obtain information from them
4. Willingness to work long hours, including evenings, weekends, and holidays
5. The ability to do your job efficiently with very few, if any, errors
6. Effective problem-solving and anticipatory skills
7. Good knowledge of the area in which you will be working
8. Excellent communication skills
9. The ability to work independently

• To become a 911 dispatcher, you will need a high school diploma. Depending on the emergency service department for which you want to work, you may need further education or training; contact your local Civil Service Department to find out what their requirements are. If you do not meet the requirements, go out and get the training you need. If you meet the preconditions, fill out and submit the necessary application form.

• Once your application has been approved, your next step will be to take an exam, which will test such skills as:

1. Multi-tasking
2. Typing and note-taking
3. Judgment skills

Upon passing the test, you may be invited in for a job interview, during which the interviewer will assess whether you have the right skills and attitude to perform the job effectively.

• After the interview, you will be subjected to more tests, including a:

1. Psychological exam
2. Lie-detector test
3. Background check

If the department is satisfied by the results of these tests, you are officially eligible to be hired as a 911 operator. If the department decides to hire you, you will begin training to learn the equipment, procedures and other specific skills you will need to know.

• Working as a 911 operator is not for everyone—you need to be able to think on your feet, respond quickly, communicate effectively and continue to do your job even during times of intense pressure and stress. However, those that thrive under pressure and enjoy helping people in times of need may find the job highly rewarding.

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