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- CRM Revenue (2008): $9.1Billion worldwide http://www.gartner.com/it/page.jsp?id=10...
- CRM Growth: 12.5% from 2007 to 2008 http://www.gartner.com/it/page.jsp?id=10...
- Leading CRM Vendors (60% market share): SAP, Oracle, Salesforce.com, Microsoft, Amdocs http://www.gartner.com/it/page.jsp?id=10...
- 2009 Trend: CRM morphing into social CRM into cloud CRM http://www.itworld.com/crm/60272/social-...
- 2009 Trend: How to reach out to prospective customers http://smallbiztrends.com/2009/03/2009-c...
- 2010 Trends: Branding, Customers want Value, Analysis, Customer Experience, Personalization and Customization http://www.crmtrends.com/crm.html
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The processes to track and organize contacts with customers not just for marketing but for sales, order management, and customer service. CRM is much more than contact management software especially the integration with order tracking and determining high value customers.
CRM software is a key element of CRM and the market for such products is growing rapidly with over $9 billion in revenue (worldwide 2008). Small businesses now have access to CRM through software as a service (SaaS) providers.
CRM has grown to become a key element in integration across the enterprise. Many enterprise resource planning (ERP) vendors now have a CRM module to aid in enterprise application integration.
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Mahalo Answers for Customer Relationship Management (CRM)
What are the best client relationship management (CRM) tools for an individual? 7 AnswersMicrosoft Outlook is the best personal CRM software package: http://office.microsoft.com/en-us/outlook/default.aspx Specifically: Outlook allows you to create... read more
What are some software packages for existing customer relationship management (NOT sales)? 2 AnswersThere is a hosted solution, Salesforce.com which is very popular and has many integrated applications added from external developers. read more
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