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When you try to use your Xbox 360 console, you cannot see an image on your TV or monitorArticle ID:916158Last Review:July 16, 2009Revision:8.0On This Page

• INTRODUCTION
• SYMPTOMS
• CAUSE
• THINGS TO TRY
• Additional support

INTRODUCTIONThis
article describes things that you can try if you cannot see an image on
your television or monitor when you try to use your Xbox 360 console.

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SYMPTOMSYour television screen or monitor may remain blank or black when you start your Xbox 360 console.

This
problem may occur with or without a game disc in the disc tray. Your
Xbox 360 console appears to be on because the green power light
illuminates, and the fan continues to operate. However, the screen
remains blank or black.

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CAUSETypically,
you experience this problem if the audio/video (AV) cable is not
connected correctly, or if the AV cable is faulty. If the screen
remains blank or black for more than 10 seconds, see the "Things to
Try" section for more information.

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THINGS TO TRY1. Make sure that your television is set to the correct input for your Xbox 360 console.2. If
you experience a black screen only when playing movies over an HDMI
connection, your TV or display monitor may not support High-Bandwidth
Digital Content Protection (HDCP). If your HDMI port does not support
HDCP, you may hear sound but not see any picture when you play movies.
For
more information about how to troubleshoot your HDMI connection, click
the following article number to view the article in the Microsoft
Knowledge Base:937898 (http://support.microsoft.com/kb/937898/ ) When using your Xbox 360 console with an HDMI cable, the display quality is poor, distorted, or discolored3. Examine
the Ring of Light. If four red lights flash on the Ring of Light, the
AV cable may not be connected to your Xbox 360 console correctly.
Disconnect the cable, reconnect the cable, and then start your Xbox 360
console again. For more information, click the following article number
to view the article in the Microsoft Knowledge Base:906652 (http://support.microsoft.com/kb/906652/ ) Four lights on the Ring of Light on the front of your Xbox 360 console flash red
If
you see any other red lights flashing on the Ring of Light,
troubleshoot the problem by using one of the following Microsoft
Knowledge Base articles:•To
troubleshoot a problem in which a light on the front of your Xbox 360
console flashes red but you don't see an error message, click the
following article number to view the article in the Microsoft Knowledge
Base: 907535 (http://support.microsoft.com/kb/907535/ )
One of the lights on the Ring of Light on the front of your Xbox 360
console flashes red and you do not receive an error code or error
message•To
troubleshoot a problem in which you see the lower-right quadrant of the
Ring of Light flash red on the front of the Xbox 360 console and you
receive an error message in multiple languages, click the following
article number to view the article in the Microsoft Knowledge Base: 907536 (http://support.microsoft.com/kb/907536/ )
One of the lights on the Ring of Light on the front of your Xbox 360
console flashes red and you receive the error message: "System Error.
Contact Xbox Customer Support" in multiple languages•To
troubleshoot a problem in which two of the lights on the front of your
Xbox 360 console flash red, click the following article number to view
the article in the Microsoft Knowledge Base: 907533 (http://support.microsoft.com/kb/907533/ ) Two lights on the Ring of Light on the front of your Xbox 360 console flash red•To
troubleshoot a problem in which you see three lights on the Ring of
Light flash red on the front of your Xbox 360 console, click the
following article number to view the article in the Microsoft Knowledge
Base: 907534 (http://support.microsoft.com/kb/907534/ ) Three of the lights on the Ring of Light on the front of your Xbox 360 console flash red4. Use
the following diagrams to make sure that your AV cable is connected
correctly between your Xbox 360 console and your TV set or monitor. If
you are using the Xbox 360 HD Component HD AV Cable that is included
with many Xbox 360 consoles, make sure that the TV/HDTV switch is set
appropriately for your television type.

Xbox 360 Standard AV Cable (composite) connected to a TV by a composite AV input


Xbox 360 Component HD AV Cable connected to a TV by an RGB input
Note If you have an audio receiver with an optical audio input, connect your optical audio cable (by using a ToSLink connector).

Xbox 360 S-Video AV Cable connected a TV by an S-Video input


Xbox 360 VGA Cable connected a TV by a VGA video input


Xbox 360 Component HD AV Cable connected a TV by a composite video input
Note If you have an audio receiver with an optical audio input, connect your optical audio cable (by using a ToSLink connector).

Xbox 360 HDMI Cable connected to a TV by an HDMI input
Note
If you have an audio receiver with an optical audio input, connect your
optical audio cable to the HDMI Audio adapter (by using a ToSLink
connector).Note If you have an audio receiver with analog audio input, connect your audio cable.

The HDMI Audio adapter is included together with the official Xbox 360 HDMI AV Kit.5. Turn
off your Xbox 360 console, wait 10 seconds, and then turn on your
console again without a disc in the disc tray. If this resolves the
problem, try another game.6. Reset your Xbox 360’s display settings:

Start the console by pressing the guide button on your controller (First make sure no disc is in the drive.)a. Press and hold the right trigger and the Y button on the controller.b. This action causes the console to reset its display settings to the factory default settings, and restarts the console. 7. If
your Xbox 360 console does not work when any game is loading, remove
the game disc, turn off your Xbox 360 console, and then unplug all the
cables and accessories that are attached to your Xbox 360 console. Wait
30 seconds, and then reattach the power supply cord and the AV cable.
Make sure that you insert the AV cable very firmly.

Note
Sometimes, you can insert the AV cable far enough to prevent any red
lights from flashing on the Ring of Light but not far enough for your
Xbox 360 console to transmit images or sounds to the screen.

After you reconnect the AV cable and the power supply cord, restart your Xbox 360 console.8. If steps 1 through 7 do not resolve the problem, your AV cable may be faulty or damaged, and it may have to be replaced.9. If
a replacement cable does not resolve this problem, the Xbox 360 console
may be faulty. Microsoft may have to service the console. See the
"Additional Support" section for more information.10. If
you continue to experience this problem, please contact Xbox Customer
Support. For more information about how to contact Xbox Customer
Support, visit the following Microsoft Web site:http://www.xbox.com/support/ (http://www.xbox.com/support/) The HDMI Audio adapter is included with the official Xbox 360 HDMI AV Kit.

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Additional supportIf
the steps in the previous section did not resolve your issue, your
console may have to be repaired. For more information about how to
start the online repair process, please visit one of the following Web
Page links:http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair" rel="nofollow">United States customers - Online console repair
(http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)">http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)
Outside the United States - Online console repair (http://www.xbox.com/support/) Note: Online console repair service is currently not available in all countries and regions.For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site:http://www.xbox.com/support/contact

Regards

Sam
Source(s):
http://support.xbox.com/support/en/us/nxe/kb.aspx?ID=916158&lcid=1033&a...


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