Would we get fewer repeat questions or would it reduce traffic on Mahalo...
Would this be a boon for claimed pages, encouraging more traffic?
Farmville Cheats is a good example (but anyone who reads the incoming traffic knows it's not the only one). Would it be better to drive traffic to the managed page? Or to any number of previously answered questions asking the same thing, or just let the same question be asked over and over without a new answer (or any) given.
What is better for Mahalo (and us), more questions? Or more answers?
Many sites, in an effort to reduce redundant emails to customer service, push the customer through pages of FAQ's before even presenting an email form.
Or is the answer to have a FAQ of our own generated from keywords in the question before you can submit?
Maybe even an expansion of "Most Popular Tags" but (since everyone doesn't use Tags) showing common keywords in the most questions?
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M$4 Answers
The quick solution would be to source a previous answer on Mahalo Answers when you answer the question.
With that said I understand eliminating repeat questions is something Mahaloians have asked for in the past and as the Mahalo search engine improves we should start to see less repeats.
We would get a lot less repeat questions if page managers identified popular repeat questions that come from their page and make the effort to edit their page to provide the answers before questions are asked.
For example, if users are consistently asking "How do I get farmville coins" from farmville pages, those pages could be edited by managers to make that information accessible before the question is asked. If people are constantly having to ask questions from a Mahalo page, it means that page is missing information that people are looking for.
With that said, currently there is no way for managers to know when questions are being asked from their page, (unless they are active on Mahalo Answers), I think a notification email or weekly summary of questions asked from pages would be a great tool for page managers to improve their Mahalo pages and hope to see one implemented one day.
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
The whole advantage of a Q&A site over trawling articles on the net is it saves time, and hopefully gets you exactly what you wanted from a real person, without having to scan through irrelevant material.
However it might be a good idea after they've asked their question in the confirmation page to say something like:
"Thanks for your question! You might be interested in these related Mahalo pages..."
The whole process better be quick and simple though.
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
So, there is no harm in repeated questions. They also contribute to the traffic and hence the income of the site.
That's what I feel. Thanks
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
