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philipy philipy
 
M$2 March 25, 2009 07:12 PM

Why am I being asked to install the same Windows patch every day, even though I've let it download and install every time?

I'm not sure it is it the exact same update, maybe it's a whole series of updates that claim to do the exact same thing. But the description has become very familiar and is the same every day:

'Update for Windows XP (KB967715)

Install this update to resolve an issue in which AutoRun features were not correctly disabled. After you install this item you may have to restart your computer.'

As far as I can tell the same thing has been happening every day for quite a while:

- I get this message and allow the download to proceed
- I'm not prompted for any restart
- When I'm closing down Windows, I get a msg saying 'click here to install updates before shutting down'
- I click there, the updates seem to install ok, and the PC shuts down

Next day, the same routine all over again.

I'm not sure the KB reference is the same every day, as I haven't kept a note.

Explanations, and if appropriate, solutions please!
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Interesting: drmatt, gravy, beltira, williamwaco

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Best Answer  Decided by Votes

ensorceled ensorceled
 
 March 25, 2009 07:50 PM
I've had this happen a couple of times (I manage several XP computers).

Install the patch manually using Windows Update by going to http://windowsupdate.microsoft.com/ (using IE) and see if it succeeds that way.


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Voted as best: bbrookin, hushnow
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philipy philipy
 
March 25, 2009 07:54 PM
Thanks I'll give it a go.

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gravy gravy
 
March 25, 2009 07:54 PM
Great question, I read about this so never downloaded it but did do some digging around to help you out.

The root cause seems to be with Roxio software on your system (and a poorly written patch).

So your options are
1. Dont install and ignore update.
2.Download manually and install in safe mode, (looks like it worked for some)
3. Follow this that I got out of one the sources I pasted below
Quote:
If Roxio DLA is not installed, then suggest you either download the
update manually from the link in the KB article and *save* it:
http://support.microsoft.com/kb/967715
or, navigate to WINDOWS\SoftwareDistribution\Download and locate the
randomly named subfolder that contains KB967715.
Then open it's 'update' subfolder.
Run update.exe or the manually downloaded update,
Windows__-KB967715-x86-ENU.exe, while in Safe Mode.

NOTE: Windows__ represents the edition of Windows installed.
Windows 2000's update is Windows2000-KB967715-x86-ENU.EXE
Windows XP's update is WindowsXP-KB967715-x86-ENU.exe. etc.

Good luck, I will put all the links in resources if you need to dig further. From what it looks like its not a critical update so I recommend ignoring it until they put out a more stable hotfix.
Source(s):
http://support.microsoft.com/kb/967715

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=micro...

http://badwarebusters.org/main/itemview/1666


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philipy philipy
 
March 25, 2009 07:57 PM
I have no Roxio software on my PC, and never have had, so I don't think that can be the cause. Unless it somehow comes along for the ride with another app.

Thanls for the suggestions though.

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gravy gravy
 
March 25, 2009 09:28 PM
Often its bundled, I would check for the reg key it mentions. I know for our Toshiba and Acer laptops they have all sorts of reg keys.

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beltira beltira
 
March 25, 2009 08:19 PM
Try installing KB953252 from the Microsoft Website. It is the same patch as KB967715 except that it doesn't require "genuine windows validation" to install. The goal is that your system will see the new patch and think that it no longer needs KB967715 and will stop trying to install it.

Download the patch here: http://support.microsoft.com/default.aspx/kb/953252

Here is an article describing the issue that was linked from the Microsoft newsgroups from an MVP. It describes the issue and other steps that can fix the problem is this doesn't work. http://aumha.net/viewtopic.php?f=62&t=38665.
Source(s):
http://aumha.net/viewtopic.php?f=62&t=38665
http://support.microsoft.com/default.aspx/kb/953252


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p28930 p28930
 
March 25, 2009 09:42 PM
I had a similar problem and I found this discussion. There are several things discussed, but what worked for me was to remove the update, restart, and then go to the windows site and installed that update manually.
Source(s):
http://forums.cnet.com/5208-6142_102-0.html?forumID=5&threadID=333215


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Voted as best: williamwaco
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