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jsarmient... jsarmient...
 
M$1 March 16, 2009 08:11 PM

Why does my Geek Squad installed wifi router need monitoring to make sure it's connected, and my neighbor's Linksys is always, reliably on?

I keep having to power off/on to get it to reconnect. Whereas the neighbor's is always there. Is it because mine is security enabled and something is amiss in that setup? What?
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robbrown robbrown
 
 March 16, 2009 08:22 PM
It's possible that your ISP disconnects you after a certain amount of inactive time. It might be worth a phone call into them to ask if this is enabled and how you can disable it.

The problem may also be in the router itself. Linksys has a pretty solid firmware (software that runs the router) and for the most part it "just works". Some routers have inadequate or buggy firmware that causes them to need to either reconnect or be rebooted.

I've personally had problems with a good number of Netgear home routers. Not that they're all bad, only that of the dozen or so I've played with, they've been flaky.

Geek Squad does not manufacture routers. It might be worth figuring out who the manufacturer is and updating the firmware of the router from the website.

However, I regularly see new Linksys routers on sale for $39 - $50 so if all of this makes you nervous or you want the problem solved right away, it might be best (after calling your ISP) simply to purchase a new Linksys.
Asker's Rating:
• It's a Netgear router. How do you update the firmware?


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krishirst krishirst
 
March 16, 2009 09:46 PM
Great advice! I've had similar problems with our Linksys router dropping the signal on a fairly regular basis, but never even considered updating the firmware. I heard once that the router drops in response to outside attacks. Is that a feasible reason?

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robbrown robbrown
 
March 16, 2009 10:37 PM
It's possible that the router may drop the connection if it overflows with "attacks". Some ISP's send a lot of automated requests to check for servers and other things that are against their TOS. So it may not be an attack but something less sinister.

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robbrown robbrown
 
March 17, 2009 05:00 PM
Find your model number here and follow the directions:
http://kb.netgear.com/app/home

If you have specific problems with this, post back with a new question and I'm sure you'll receive lots of specific help.

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oboewan oboewan
 
March 16, 2009 09:59 PM
What model router is it?
I had a Linksys WRK94G once. Piece of crap.

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