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September 23, 2009 08:44 AM
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While the true meaning of "unlimited" is surely something they should be versed in, it is still your responsibility to read the fine print.
From their website:
"Throughput speed may be limited if usage adversely impacts our network, service levels or exceeds 5 GB per month.
Requires new activation and up to $25 activation fee. Taxes and fees extra. Unlimited coverage not available everywhere; coverage maps (http://www.mycricket.com/cricketcoveragemaps/). See Acceptable Use Policy (http://www.mycricket.com/broadband/acceptableuse/). Click here for more Important Information (http://www.mycricket.com/broadband/importantinformation/)."
Source: http://www.mycricket.com/cricketplans/details/broadband
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Mahalo is adding a tip to all questions that don't offer a tip.
Were you also deceived by Cricket Broadband's "unlimited" claim?
After they cut my download speed to around 100k, I called to ask then why. They told me that it was in the terms of service that after 5 gigs, throttling would apply. Sure enough, its there.
I called their sales department twice to see if they would tell me the same thing that I was told at the store when I bought the modem. Indeed when asked about speeds and bandwidth, they told me there was no restriction. Their motto is "unlimited really means unlimited". What a rip off.
I called their sales department twice to see if they would tell me the same thing that I was told at the store when I bought the modem. Indeed when asked about speeds and bandwidth, they told me there was no restriction. Their motto is "unlimited really means unlimited". What a rip off.
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September 23, 2009 04:58 PM
Always read a contract before signing. Sales people are trained to sell and most have never read the contract themselves. They work from a script and make assumptions (in many cases incorrect ones) where the customer deviates from the script. While the true meaning of "unlimited" is surely something they should be versed in, it is still your responsibility to read the fine print.
From their website:
"Throughput speed may be limited if usage adversely impacts our network, service levels or exceeds 5 GB per month.
Requires new activation and up to $25 activation fee. Taxes and fees extra. Unlimited coverage not available everywhere; coverage maps (http://www.mycricket.com/cricketcoveragemaps/). See Acceptable Use Policy (http://www.mycricket.com/broadband/acceptableuse/). Click here for more Important Information (http://www.mycricket.com/broadband/importantinformation/)."
Source: http://www.mycricket.com/cricketplans/details/broadband
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Q: Were you also deceived by Cricket Broadband's "unlimited" claim?
A: No, by reading the terms of the agreement I was able to avoid the very misleading advertisements.
My original answer neglected to point that out. Hopefully others who read the question and a way to avoid that will not be similarly scammed.
I learned the hard way years ago when I took someone's word over the printed contract I signed. Never again.