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1 year, 11 months ago

Why is Mahalo Answers so slow compared to other websites?

I find Mahalo Answers and mahalo.com is incredibly slow to load. Most pages take 1-2 seconds, and sometimes up to 10 seconds to load, compared to other websites which load at lightening speed. This puts me off using Mahalo answers. Do you experience the same thing? Do you know why it Mahalo answers is so slow?
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skristoff | 1 year, 11 months ago
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It's not just Mahalo Answers.....when I click on my name to load my profile, it takes about 5 seconds for the page to open and another 30 seconds for the feed to load. I don't have the slightest idea why this is, and it's just Mahalo. I don't have any issues with any other sites, so I can't realistically blame my internet connection.

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lillyshak | 1 year, 10 months ago
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hi! I experience mahalo as being quite slow, but nothing to worry about. Think about it. There are many bright colours, and thousands of wuestions sometimes on one page. It will take a long time for the computer to comprehend this

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justindorfman | 1 year, 11 months ago
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@davidmasters do you live closer to the east or west coast? I work for Mahalo and would love to know so we can look further into this. Thanks.

BTW if you experience any other bugs / performance issues please feel free to Report it here: http://www.mahalo.com/feedback

Thanks and have a great fourth!

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skristoff's Avatar
skristoff | 1 year, 10 months ago Report

I am in Massachusetts. I use Firefox for my browsing, and for part of the loading process, I can't do anything in Firefox (switch tabs, etc).

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davidmasters | 1 year, 10 months ago Report

I live in Belfast, Northern Ireland. It was also slow when I used to live in Manchester, England. Belfast is on the east coast of Ireland, Manchester is on the west coast of England.

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buddawiggi | 1 year, 11 months ago Report

I live in NH and Mahalo is fine for me. Slower than some sites, faster than others.

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jacobb | 1 year, 10 months ago
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There are a few notes I'd like to pass along on possible slowness of Mahalo.

Firstly, we're in the middle of optimizing our MySQL cluster (our primary data store for most thigns on Mahalo), and we feel that when this is all done (we'll be doing the first step later this evening, and incremental improvements throughout the month of August) that many actions on the site will see marginal to tremendous increases in average load time.

The second note is that while we do hope to have better international coverage at some point, it's not on the immediate road map. This means that Mahalo will always be a little slower than sites that do have data-centers over seas (Google, Yahoo, etc). However, I do feel most of your concerns are likely being shared with other users.

As Justin suggested in his answer, if there's any particular action on the site that you notice is constantly slow, please do file it away on our uservoice account--our engineers are checking that daily and always using it to prioritize bug fixes and speed optimizations. Our MySQL improvements will help fix some slowness, but not everything. There are a variety of edge cases that are difficult to guess on our end for testing purposes; filing a bug in the link Justin provided, with as much details on the particular slow page/action as you can, is an extremely helpful step in helping us solve problems and make Mahalo the most enjoyable experience imaginable
source(s):
Director of Technology of Mahalo.com

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falcon18 | 1 year, 10 months ago Report

Thankyou for that info! I was hoping the speed would be improved, as it is really slow. But guess if you are interested in something, you just have to have patience! Thanks.

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nariekalo | 1 year, 11 months ago
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There is a case study at http://www.edgecast.com/img/customers/EdgeCastCaseStudy-Mahalo.pdf which says that Mahalo has worked with professionals to speed optimise the site to improve it for users.
Speed optimisation is at the advanced end of website design as there are many factors involved servers, software, bugs etc. A fast site seems more usable to searchers.

You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.

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justindorfman | 1 year, 10 months ago Report

Yes that was a case study from our old CDN (content delivery network). At the moment we are using NetDNA and I am going to forward this thread to them. To be continued...

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