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2 years, 8 months ago

why is everything i have worked so hard to get on my mahalo page gone?

Very upset, I have done months of investigating and gathering information I finally get some on my site and it disappeared within days of getting it on. And had anyone else had problem getting into mahalo page or guestions?
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jeffhoard's Avatar
jeffhoard | 2 years, 8 months ago
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Sorry to hear your running into trouble, I do know Mahalo was down for maintenance for most of Sunday, I wonder if this has anything to do with your troubles.

Send us a bug report to contact(at)Mahalo.com and let us know exactly went missing and we'll do our best to fix the problem.

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fightingback | 2 years, 8 months ago Report

To the left of the page is a column of fast facts but to the right was over 20 what did they call top 7 on subject I changed all that and put the photo link there now there is nothing it has a halloween advertisement and go to vidoes that I haven't gotten to make my appropriate changes to yet. So I have basically accomplished nothing now.

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twinpairs's Avatar
twinpairs | 2 years, 8 months ago
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This has not happened to me. However, it does bring up good point. The need to back up my pages. I do not want to recreate things from scratch. So from now on whenever I update a page, I am going to save a copy to my computer. Then at least I can cut and paste if needed.

Thanks for bringing this problem to our attention.

I will be saving my pages as soon as I click "Submit"!
source(s):
The experience of @fightingback
images:

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smartweb's Avatar
smartweb | 2 years, 8 months ago
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@Fightingback,

Sorry I didn't see this sooner. I've been offline for two days. This is a known issue that is affecting an unknown number of pages. You need to report it to @lon and not touch the page.

The devs can usually restore the lost work, but they are trying to track down the problem.

I know it's frustrating. I just found another of my pages like this tonight... but staff is doing everything they can. With a site as advanced as Mahalo, with so many great features and growing at the rate it is, there are bound to be issues. The best thing is that the staff here is so dedicated to fixing any problems that come up.

So, send @lon a message with the page name and when the data went missing and I'm absolutely sure he will be looking into the matter.

I hope they can restore your work soon. When they do, I'd like to see what you've done! =)
source(s):
personal experience...

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vicgoodwin | 2 years, 8 months ago
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There is a known issue and they are working on it now. If you think that they do not know about the specific problem you are seeing then there is a place you can click on the error message and it will open an email.
Let them know and they can let you know if they know about that problem.
source(s):
sent in error message and was told they knew about the 500 error code.

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fightingback's Avatar
fightingback | 2 years, 8 months ago Report

The code I kept getting was 503 and 502.

vicgoodwin's Avatar
vicgoodwin | 2 years, 8 months ago Report

I am getting 503 myself :) It seems to be the bug Jeff was talking about.

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duenhsiyen's Avatar
duenhsiyen | 2 years, 8 months ago
11
After you arranged your items, did you use the toolbar and click on the icon that has a tiny thumbtack in it to "pin" them to where you wanted them? You pin an item by clicking on the left most square when in edit mode. A red "pin" will appear. See How to build a Mahalo page and scroll down to the "toolbar" section for more details.

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fightingback's Avatar
fightingback | 2 years, 8 months ago Report

Thank you all for your help with this problem. Just learning the computer while doing this investigation I did pin. No I didn't save anything I don't know how. However everything is now back on the page and someone else seems to be managing it. I just pray to god they do the right thing with it as this is an innocent man and his families lives at stack. This could be anyone of us found in the wrong place at the wrong time being terrorized by the government. Thank you all, bye.

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livin's Avatar
livin | 2 years, 8 months ago
3
There were errors with Mahalo today and there still are some

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soundboy's Avatar
soundboy | 2 years, 8 months ago
4
It looks like you are managing 1 page. I checked the history on it and it doesn't show that anyone besides you has made any changes to it recently, so if content has disappeared, it is probably a bug. Like others have said, the best thing to do is contact Mahalo about it and explain the details and they will do their best to correct it.

Just a note about the Top 7, viewers will only see the top 7 links, so if you put more than 7, the additional links will not be seen.

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fightingback's Avatar
fightingback | 2 years, 8 months ago Report

Nothing is there now. Is there a way for me to retrieve it?

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kemio's Avatar
kemio | 2 years, 8 months ago
3
I have had sections on my pages suddenly disappear before too. Usually they pop back up on the page in a day or two.

There is the google cache of your page taken on September 14.

http://74.125.155.132/search?q=cache:e1WYonwvR4YJ:www.mahalo.com/thomas-senavitis+Thomas+Senavitis+mahalo&cd=1&hl=en&ct=clnk&gl=us

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fightingback's Avatar
fightingback | 2 years, 8 months ago Report

I just got e-mailed a new answer on a question and was warned not to open it it was plishing warning not to open. I don't understand what is going on. What is google cache? And I just check its back up. thank you.

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