Which company has the worst customer service you've ever experienced, and which has the best?
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M$12 Answers
On the 8th of July this year brought my laptop in for diagnosis and repair. It turns out my hard drive was defective and they replaced it within 4 days. That is the good part.
On the 12th of July this year I brought it back because the battery was no longer charging. I was told It would be "escalated" because of the recent fix and the current inconvenience. Well it turns out the laptop had to be shipped from New Hampshire USA to Kentucky for a diagnosis.
In Kentucky the techs discovered that there was no problem with the computer, the AC adapter was bad. Well Geek Squad had failed to send my AC adapter to Kentucky and the techs down there were holding my laptop waiting for them to do so... for 2 weeks. I called Best Buy and Geek Squad but they told me that this was normal protocol. What? I cannot grasp not sending the entire computer as "normal protocol".
I was then informed that my AC adapter would be replaced but BestBuy did not carry it .. I would have to wait as it was to be ordered and then sent to my address.. cool right? Nope, the adapter was back-ordered and it would be another 3 weeks before I received it in the mail. Meanwhile I have had my computer back for over a week with no adapter and no way to charge the battery.
BestBuy told me again this was "normal" What? I had to purchase a $90.00 universal adapter to use while I waited. The BestBuy salesperson that sold me the universal told me "Everyone has this problem. We don't carry s**t, just buy this, pay cash, and return it when you get the new one in the mail"..
What?
*Every* other customer service encounter I have ever experienced in my life was the best when compare to the hard time I had with BestBuy and Geek Squad.
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M$
The United States Federal Government
(Don't believe me? Give them a call and ask what their going to do to solve the problem your having with them.)
The best customer service:
The Missouri State Highway patrol
(every service they have ever supplied me with has been swift and decisive)
With sarcastic Humor intended
Respectfully
Shadowbear
First Amendment to the United States Constitution
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M$
The Best is Chick-Fil-A, they are always (well almost always, Chick-Fil-A in malls and airports are a different story) polite, seem cheerful, and the food is usually quite good for fast food.
my opinion
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M$
Paypal says they don't outsource but that is a lie. I love paypal and have used it for many years, but the customer service sucks.
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M$
Naturally I went to @delloutlet on Twitter and reported the same. they could not do anything and I ended up losing $39 to return a physically damaged netbook.
FAIL on the part of Dell and their customer service.
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M$
Should have bought a Netbook from me, I can get you a better deal on brand new ones...and I'm the only one manning customer service. ;-)
http://www.shopvoyagerent.com/index.php/cPath/20_1_17
The best is Pampered Chef. I wanted to return a product because it was different than expected, and they had fedex pick it up next day, no charge!
My own experience.
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M$
The best- Best Buy, I go into Best Buy alot and i had just bought a new laptop, when i got home and opened it the laptop had a giant crack. so i take it back and they gave me a new one and gave me all my money back because of the what happend. =)
My problems and happy times
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M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
Amazon has been good to me. A lot better than eBay.
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M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
L.L. Bean was the best.
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M$LL Bean was voted 2009 Best Customer Service. (Retailer Daily)
My personal favorite worst has to be Paypal.com
My personal favorite best would be Amazon.com
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
I'll 2nd or 3rd paypal's service, ebay ties.
Thanks. And yeah I'm using Google checkout too.
I still used Paypal.
Don't think of it being that bad I will never use it again.
They just have horrible rating because they can never get the problem fixed in fast amount of time.
Everything takes FOREVER.
They are too careful and protective over there clients.
Its with just cause because they have a lot of people who use their service to scam people.
How ever it is a great service to use.
If you are going to use paypal as a credit card service for a web business I would actually think about using Google Checkout instead.
I'm starting a site, and I was looking to add the paypal service to it. If you don't mind me asking, what were the problems you had with it.
