1 year, 3 months ago
via ask.inc.com
Which cell phone company has the best customer service?
Who ranks the highest? How is customer service rated?
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This is a surprisingly difficult question to answer. Most reviews are subjective, and you're not going to get much more than simple anecdotal evidence by reading individual reviews. When you're trying to figure out absolute answers to questions like this, I think the best option is to look for information and surveys that have a large sample size. In this case, Consumer Reports seems to do a pretty good job.
Unfortunately, I can't give you the whole story because Consumer Reports requires a membership to view some of their findings. However, on the page I've included below, they seem to favor Verizon over other U.S. carriers. The company beat others because they have been consistently good over several years, they offer competitive technology and features, and they have a variety of contract and no-contract service plans.
Source: http://www.consumerreports.org/cro/electronics-computers/phones-mobile-devices/cell-phones-services/cell-phone-service-buying-advice/cell-phone-service-cell-phone-services/cell-phone-service-cell-phone-services.htm
Unfortunately, I can't give you the whole story because Consumer Reports requires a membership to view some of their findings. However, on the page I've included below, they seem to favor Verizon over other U.S. carriers. The company beat others because they have been consistently good over several years, they offer competitive technology and features, and they have a variety of contract and no-contract service plans.
Source: http://www.consumerreports.org/cro/electronics-computers/phones-mobile-devices/cell-phones-services/cell-phone-service-buying-advice/cell-phone-service-cell-phone-services/cell-phone-service-cell-phone-services.htm
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
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