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2 years, 2 months ago via

When shopping do you often enlist the help of store employees, or do you try to navigate on your own?

I've seen so many people lately that won't even get in the front door without asking where something is...is this laziness or efficiency? Personally I take the 30 second walk around to find it myself first.
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greytdogz1 | 2 years, 2 months ago
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I search for whatever I am shopping for first and if I am not able to find it after a reasonable amount of time, I will approach a store employee for help. I prefer to do my shopping on my own and if an employee asks me if I want help as soon as I get into the store, I will politely decline. If an employee asks me if I need help once I've already had a chance to look around, and I hadn't found what I was looking for, I will accept the help.

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lidyax2 | 2 years, 2 months ago
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If I can, I would find the item myself if I could. First because I am not very sociable with strangers and second I like to do things by myself if I can. I also love to browse around and see what else is there. I also prefer to navigate by myself because I will feel bad if I ask for their help and it turns out that I don't buy the items. Of course it doesn't stop me to ask for things from store employee if I need their help, but I prefer to do it myself if it's convenient to do so.

But I've been a shopkeeper myself. If someone ask for something, the probability that they're going to buy is higher than if they just look around. So, although at first it may sound like people who always ask for stuff are lazier, but they have higher probability to buy things compare to people who prefer to find the item themselves.

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jkepler | 2 years, 2 months ago
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I used to navigate on my own. However, I'm now learning that these sales people will go around and do whatever I ask. Some people view them as pushy, but if you give them all things to go and do for you it can get pretty convenient. This is, of course, with entry level sales people. As I mentioned in an answer to another question, I think high end sales people deserve quite a bit of respect and I'm very interested in their thoughts and opinions rather than simply what they can go and grab off a shelf.

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thebandit | 2 years, 2 months ago
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I always prefer to navigate on my own. Honestly, I wish store employees would leave customers alone more often. 9 times out of 10, I know what I'm doing and looking for, and if I really can't find something after looking, I'll go find someone.

But most of the time, this doesn't happen, so whenever I walk into a store, I pretty much have to have "No thanks, I'm just looking" primed. It usually works pretty well, fortunately.

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unwirklich | 2 years, 2 months ago
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I worked in both our department stores when I was younger lol so i never need to ask unless they've moved something.. in which case I check the usual logical locations for the item and then ask someone. I hated the people that would not even try to find something before asking where it was.. because Safeway and Fred Meyer (here) at least.. have a rule that the employee must not just say where an item is when asked, but show the customer to ensure they find it.

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jackiewriter | 2 years, 2 months ago
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I, too, usually try to find an item myself.

However, if I have looked in all the logical departments and still don't find it, I will definitely look for a store employee to ask.

After all, there is no point to continue to look to no avail when the employee really should be able to direct you right to the item.

If time is limited or I am tired of walking around because of the pain of chronic physical ailments, I don't feel a bit sorry about asking an employee for direction to the needed product.

I truly feel that part of an employee's job is to help the customers either find things or answer questions about what is needed.
source(s):
personal experience

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charray7 | 2 years, 2 months ago
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I'm like most people that responded. I will make an effort to find what I am looking for by myself. One thing I hate is when I step in a store the first thing is a store person has to come up to me and say "Can I help you find something" or "Is there something I can do for you" I'm like "leave me alone" I want to browse myself without feeling like someone is staring down my neck at everything I might pick up and look at. I will admit though after not being able to locate something in an appropriate amount of time, I will ask a sales person for help. Of course by that time, I usually can't find anyone to help me. :-)

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bklynj | 2 years, 2 months ago
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I always look for things myself and don't like it when the stores have greeters as they just try to sell you more than you came for. Or the salespeople who constantly ask can I help you.

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