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2 years, 6 months ago

When offered "Payment Protection" for the 1000th time is it okay to say "No, Thank You!" and hangup immediately without reply?

It seems like I get one of these calls a week. I mean I said I don't want it why do they keep asking? Don't they keep records of this?
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twoeyes's Avatar
twoeyes | 2 years, 6 months ago
3
Hanging up with a "No, Thank You" immediately is absolutely the right thing to do. Believe it or not, you are not only saving YOUR time, you are saving the time of the telemarketer on the other end of the line. You don't want the service. So by hanging up as soon as possible, not only do you save yourself some time, the telemarketer can move on to the next prospect. It is a win for both parties involved! How politely you elect to hang up is completely your choice.

Of course, you may want to tell them to take you off their list if you have not already. Some telemarketers honor this as they are supposed to. You mentioned that they are trying to sell you payment protection, so I assume the company is probably one that you do business with already. This may make them exempt from the Do Not Call registry. You can still request that they stop calling and hope for the best.

Personally, I like to simply not answer the phone. Answering machines are excellent for screening calls. There is no reason to answer an unwanted call. Always remember your telephone is a tool to benefit YOU. Never let it control you. Let the answering machine take care of the mundane task of fielding sales calls.
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Personal experience

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moonshadow | 2 years, 6 months ago Report

I agree with almost everything you said, except that there is no reason to answer an unwanted call. Personally, my private line is also my business line and I answer every call so I don't miss any that I need to take. Believe it or not, I get more of the annoying phone calls now than I ever did with a private line.

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hostingmode | 2 years, 6 months ago
3
Honestly, that's not enough. I had the same problem with Discover a few months back. It wasn't until a detailed conversation with a CSR that I discovered the following in THIS ORDER:

1) Get the person's name or op ID, write it down (email it to yourself) along with the date and time of the call.

2) Explain to the CSR on the line that you "want to be removed from the solicitation list for ALL of their offers". Saying you're not interested is often not enough, they interrupt that as a "soft" no and will float you to the bottom of the pile to try again.

3) Don't threaten to cancel your account with the CSR. This is often and in-sourced CSR group that can't handle your account in that way - sometimes they may even hang up. Instead, after the call, log on to the vendor's website and make sure that you have unchecked/unsubscribed from marketing and special offers in your profile. Along with that, #4

4) Using the online contact form or email, send a note confirming that you requested to be removed from marketing and special offers for all of your accounts with this vendor AND THEIR PARTNERS. Note in the email the information from item 1.

Lastly, I've heard that some people also have luck stating that the number they are calling on is a business line and that you pay per minute for the calls. Wouldn't hurt to say that, I guess, but make sure it is a functional number in case the vendor needs to get a hold of you for a legitimate reason (eg, someone just booked a suite in Maui).
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bubbakon | 2 years, 6 months ago
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First, get your phone numbers on the do not call registry. As long as you are not considered a customer, i.e. you have purchased items or services from the company, they will have to stop calling you. Usually takes about a month I believe for the lists to be updated.
It works for both Home and Cell phone numbers. You can report companies that breach the do not call list from this site as well.

https://www.donotcall.gov/

Second, if you are a customer or user of their services, make sure before hanging up that you tell them to remove your name from their calling list. It's your right to have it removed. Give them a bit to get it off, like 2 weeks. Some companies have told me it takes a month.

If they are still calling after your request make sure to ask the name of the person calling, the name of the business, phone number and address if possible as well as the date and time that you got called. If the person will not divulge the information ask to speak to a supervisor and ask for the information from them. Send the information to your states attorney general. Do send the information because they will start incurring large fines if it's found that they are ignoring do not call request.

If they are less than forth coming with the information you could try using the who called us website and search for the number off your caller id. It keeps a record of numbers that have been searched for and any information that has been collected on them.

http://whocalled.us/

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goblin | 2 years, 6 months ago
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You should be able to request they remove your number from their calling list. Both in the UK and the US they must honour the request. Don't get into a conversation with them, just say "Remove this number from your calling list" and hang up.

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mikelanger | 2 years, 6 months ago
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Yes, that is fine. I prefer to ask them for their home phone number while I think about the answer and I will do my best to call THEM during dinner!
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moonshadow | 2 years, 6 months ago
3
I get calls like this all the time for our business, from our internet provider, our phone provider and even our electrical provider. Sometimes, I say "Thank you, we're not interested" and just hang up. When I don't hang up immediately, I am subjected to high pressure tactics that generally just make me angry.
After I told one telemarketer "No thank you, we're not interested," he got huffy and saidn, "Oh, so you don't need to save money?"
Seriously? We run a very profitable business and annually review all of those contracts ourselves, doing the research to discover what better deals are out there. No telemarketer with a memorized speech is going to be able to offer me something that I need or want.
So personally, I think, yes, absolutely you should hang up without waiting for a reply.

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eatthatpopcorn's Avatar
eatthatpopcorn | 2 years, 6 months ago
6
Yes, it is!

The people making the calls won't mind either! They will be happy they didn't waste their time on an uninterested customer.

You can also threaten to sue them if they call you again if you are on the universal do-not-call telemarketers list, that may work.

Or, get caller ID and do not answer their phone calls.

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silverhammer | 2 years, 6 months ago
17
I used to be on the Do Not Call list but telemarketers from other countries (not bound by US Law) just seem to be using the list as a "confirmed caller" list. So I gave up on it.

Most telemarketing is done by number progression generators and the caller says they have no control over who is called and who isn't. They could care less if you don't want them to call. They get paid for trying.

The best solution we have come up with is this combo:

1. Message on our Answering Machine: "Your call is being screened. Please remove this number from any and all call lists forever. This number is for private and personal calls only. After the tone, state your business. If we don't pick up right away, leave a message."

2. Get a phone (or service) that has call blocking AND anonymous call blocking. The Panasonic KX-TG6431 has the ability to retain numbers in memory and you can mark them as "DO NOT DISTURB". The next time they call from that number they get a busy signal.

http://di1.shopping.com/images1/pi/68/5c/0e/87158109-300x300-0-0_Panasonic+KXTG6431M.jpg

3. All our telemarketing calls lately have been from the 702 and 801 area codes. If you don't know anyone from Utah or Nevada you can let those go directly to voice mail.

4. Anonymous call blocking/reporting service is practically useless since the service allows the caller to input ANY phone number they choose (including your own) to get through. Just let any blocked calls go to voicemail and if anyone you know complains tell them to unblock their number when they call you and you'll pick up. Quit being lazy.

5. Don't give out your phone number and don't have them printed on your checks.

6. Sign up for Google Voice https://www.google.com/voice/. Get a single phone number that you can give out to anyone. It filters your calls like it does your email. Transcribes your voice messages into text so you can read them if you can't check them. The service will ring any and all numbers you tell it to when a specific number calls. You can have any unknown callers automatically go to voicemail and filter them out to the number you want later. You now you're getting a Google forwarded call and you can opt to "listen in" on messages being left (just like on the machine at home) and push a single button during the message to answer. Local area codes and number availability is limited. Sign up now to reserve yours.

If you change your number talk to someone in charge at your phone company and ask them for a number that has been out of service for more than 90 days. Also do a check online for that number (including area code) to see who had it before. If you get no hits, you might have a clean number.

Pay to have your number unlisted unless you need for people you know to be able to look you up.

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ling | 2 years, 6 months ago
4
I kindly thank them for considering me in their offer and ask them if they know anything about my financial situation. Then I procede to tell them that if they DID know they would not be calling me because I have NO DEBT for them to be bothering me with the offer of their service. Next I tell them that I do not expect another call from their company.

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bigshotprof | 2 years, 6 months ago
3
It is alright to answer and hang up; the issue is how you answer and hang up. If you say something like. "No thank you; I have to go." You have limboed under the acceptable behavior bar. You shouldn't worry about offending the caller. They are working on the clock and are as anxious to get to the next caller as you are to get gone. As long as it is clearly your fault they couldn't activate "stage four" or whatever, they are covered. If the person is vulnerable enough to be offended by your behavior, he/she won't last long anyway, so you are providing a service.

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misseb's Avatar
misseb | 2 years, 6 months ago
3
I don't think it's a bad thing to do, but you're very patient and extremely polite if you've been offered the same thing a thousand times and you have the fortitude to say "no, thank you" before dropping the phone. I would have dropped it straightaway because by the1000th time, I'd probably be at my wit's end. Sounds like legalised harassment/stalking to me.

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bensteveshikakadirgo | 2 years, 6 months ago
3
I usually don't even say hello, we have caller ID and it says when its not someone I already know. If its a computer it won't start talking give a few beeps and then I hang up.
If its a human on the other end trying to sell me stuff. Don't even say no, just hang up.

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