What's the worst service you've ever received?
1. My wife and I went to a French Restaurant at the Grove in Los Angeeles called Morels French Steakhouse & Bistro.
2. I ordered the classic "Steak Frites" -- perhaps the most expensive item on the menu.
3. I asked if it came with Bearnaise Sauce and the waitress said sure.
http://en.wikipedia.org/wiki/Bearnaise_sauce
4. My steak comes without the Bearnaise Sauce so I ask for an order and the waitress says sorry I'll go get it right away.
5. I wait five minutes and while my steak gets cold no one comes back. I get up and find the waitress and she says I need to speak to the manager.
6. Ten minutes later I'm talking to the manager at the table and she says "we can't serve Bearnaise downstairs." I say I'm confused and she explains that there are two different menus and one includes Bearnaise and one doesn't.
7. I say fine, I'll move upstairs to eat the side order of Bearnaise or they can charge me for it. She says they can not put me upstairs now that I've ordered downstairs and that she can not charge me for it.
8. I explain that they already promised it and now my steak is 15 minute cold and I don't want. She says she will take it back instead of bringing me the two ounces of Bearnaise.
9. I say fine, pay the check and leave no tip since this is the worst service I've ever had.
10. The waitress follows me as we leave the restaurant and asks why she got no tip. I explain they didn't deserve a tip because they couldn't serve me my dinner and because they wouldn't complete the simple task of giving me a side order that they had promised.
Was I out of line?
What would you have done?
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M$37 Answers
Driving in circles isn't as fun as it looks.
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M$
Here's my worst service experience:
- My wife, daughter and I were having lunch at a local restaurant called East Side Marios for the first time. We were seated about an hour and a half before we planned to catch a matinee.
- We ordered our dinner (the exact items escape me, but were simple stuff like burgers or pasta) from a friendly waitress, letting her know we were heading to a movie soon.
- About 45 minutes later we're still waiting for our food. We flag down the waitress for the third time to let her know we're going to have to leave soon if we don't get our food (to get to our show) and she tells us she'll get a manager.
- Up until this point we're slightly annoyed, but both of us being former waiters we understood that things can go wrong. Which also means we know how we should be treated at this point. Expecting an aplogetic manager and either a promise of a rush on the food or perhaps even comping the bill, the manager arrives...
- The manager appears and is instantly on the defensive. He accuses us of lying about the wait time and trying to scam our way out of paying for our meals. Obviously we're quite offended by this, but to prove we're not scamming him, we agree to pay if he can box up our meals within the next 10 minutes.
- 15 minutes later our meals are finally ready and boxed. We pay and leave. Our meals sit in the car while we watch our show and we eat them reheated at home after the movie.
- We both swear to never eat there again.
- I send my story to the company headquarters to let them know of this ridiculous behavior from a manager no less. I do finally recieve an apology from headquarters, and a promise of a gift card. I reply back that I only wanted an apology and no gift card was necessary (as I was never going to return anyway).
- No gift card arrives, giving me no reason to ever reconsider for a second try.
- Staying true to our word we never go back, and this year the store closed its doors for good.
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M$
Waitress had choices:
1. Say that she was sorry but that the sauce is only served upstairs when you asked for it.
2. As she failed to do that, she could have come back to the table and explained that she made a mistake and that sauce is only served upstairs and they do not have any downstairs (if this is the case).
The fact that she did not come back to the table and you had to go and find her when she said she would get it right away seems like she was hoping you would eat the steak and forget the sauce. If she was new and did not know then once she found out as she would have right away upon entering the kitchen and asking the food expediter for it, she should have come back to the table and See #2.
The manager coming over and being defensive when someone on his team made a mistake is just plain wrong. I understand rules and that this sauce can only be served upstairs but if the President came in asking for the sauce downstairs, I am thinking he probably would get it.
The waitress coming after you asking why she did not get a tip? Bad move. I waited tables in college and I would have never ever asked someone for a tip.
Lastly - this restaurant is now all over the internet for bad service. Have to wonder if it was worth it?!
Worst service: I waited 20 min to get a check as the waitress was outside smoking a butt with co-workers.
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M$
1. No way were you out of line.
2. I would have done the same but would have told the manager , "You just lost return business over a 50 cent cup of sauce."
personal exp.
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M$
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M$
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M$
Chances are, she serves upstairs, as well. I think it's sad that you've punished an hourly employee for a decision that her boss made. You were the one who decided to get bothered by it - when it comes right down to it your own attitude is your own choice.
Penalize the tip, if you feel you have to, but don't completely withhold the tip. She has to tip out bartenders/busboys/foodrunners based on the sales from your meal, so it just cost HER money to SERVE YOU. You were honestly bothered by the lack of 2oz of sauce so much that you had to effectively charge her money to serve you?
I was a server for 5 years, so I can honestly say that I do agree with one point you make Jason. I would have just brought the sauce, regardless of what the manager says, and taken the abuse. When it comes right down to it, I'm going to protect my tip and save face to my customer, make the manager look like a fool for sticking to his policy, etc.
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M$
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M$
@jasoncalacanis "The waitress should have just brought the Bearnaise sauce.... that's what I would have done. Let the manager give you hell, etc."
Really?
Is that what you want *your* employees to do with your policies? Ignore them and take the flak?
It sounds like you have many years experience as a waiter, but in your own family restaurant, which is not the same thing at all.
People are saying: "In this economy she wouldn't go out of her way to please a customer?". If they stopped to think, they'd be saying "In this economy, she should break the rules and annoy her boss?"
You wanted something she wasn't authorised to give you, and she brought in her manager to deal with situation. Normal and appropriate employee behaviour in most companies, most of the time.
I'd say you took out your anger on the wrong person.
Actually, I think you should give no tip when you get horrible service. I've been a waiter for many years of my life and my family was in the restaurant business for decades. If things go horribly wrong people shouldn't expect a tip... if they cause it to be horribly wrong they should be ashamed.
Giving no tip is a way of signaling to the restaurant--in my opinion--that things are really FUBARed and they need to get on their game.
The waitress should have just brought the Bearnaise sauce.... that's what I would have done. Let the manager give you hell, etc.
I guess intelligent people could disagree on this subject.... so thanks for your comments.
It is ALWAYS appropriate to not leave a tip. When I tip, I tend to tip minimally 20%. If I get treated like a rock star I have been known to just double the total bill (I did this at a Sushi place where the owner found me a spot personally on a busy night and then offered to comp part of the bill due to being out of certain fish I asked for). Tips are to encourage behavior. Also for a restaurant the policy at the top of each policy manual should say that the job of every policy is to ensure repeat business and if something needs to be done to ensure that and it breaks another listed policy that policy should be thrown out.
Plus here in LA most waiters are aspiring actors and there is generally a reason they are still aspiring. There is always a place for people above the pay grade of waiter for people who know how to be cheerful and get a job done.
I agree. To tip bad service is to foster its proliferation.
My worst service experience was with the Geniuses at the Apple Store recently. I don't know why exactly, everyone seems to have nothing but good things to say when it comes to apple and customer service. Mine on the other hand has been less than stellar.
My MacBook Pro has been troublesome since day one, but the biggest issue I've had with it is the DVD Drives. I've already gone through 4. On my old Powerbook I went through 7.
Getting them replaced isn't much of a problem since it's covered by warentee, but it IS a huge hassle.
One day I made an appointment at the apple store and headed off. I stood around for an HOUR waiting to be served. In the time frame they served several walk ins but not me. Eventually I was seen by a genius and I explained my drive wasn't burning, and wasn't even reading properly and had this problem several times before and wanted a replacement.
The genius, who acted like he had someplace to be the entire time, gave me the usual spin story about bad discs. I told him I had tried several brands. He then mentioned that because I was burning in Toast rather than finder it could be a software issue. He also told me that because what I had been burning/copying was "downloaded files" they can sometimes corrupt a disc. I told him this was complete bull, but also mentioned that I had burned several of my own films (I'm a freelance video editor) and had the same issue. He said that we were going to have to test out the drive by burning some discs in finder and see if that fixed the problem.
So i began the burning process. He told me he had some other business to attend to and to let him know when the burn was completed.
So I stood there, for about 25 minutes waiting for the disc to burn, only to get the same error I had gotten before. Finally he agreed there was an issue and would replace the drive.
When asked how I could prevent this from happening again (this was the fourth time on this computer) his suggestion was to "burn fewer discs". I said that was not a solution. Especially since I was a freelance video editor.
I wish I could say the problem never came up again but it did several weeks ago, prior to final exams. This time genius experience was easier - they just read my screenshots and ordered the drive. However the replacement took over 6 days (yes, a 45 minute repair took six days). They told me when I dropped it off it would be 3-5 days but that 3 was more likely. In the past I had dropped my computer off in the morning and had it back by the end of the day. After three days had passed I went in to see if they were finished, since I had studying/writing to do. They told me it'd be 24 hours. 24 hours past. Checked in again, it would be another 24 hours. After the five days were up I checked in again and they told me that the repair hadn't even been started, but they would get on it right away and have it to me by the end of the day. It took them six days to replace my DVD drive.
So all in all, service at the Apple Store Eatons Centre in Toronto has been HORRIBLE for me.
(sorry for the huge essay)
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M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$Keep in mind though that sometimes poor service is NOT the waters fault, and they should not be penalized the tip. Late or wrong orders are mistakes mostly made in the kitchen. Leaving no tip sometimes takes money out of a servers pocket directly as they must pay a percentage of sales to bus boys and such. Just remember, waters RARELY want to be waiters. They are usually the starving artists of our communities that spend their time trying to make cool stuff. Tip well when you can.
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M$Now, about the worst-experience part... I say all of you guys reading this should consider yourselves lucky that you're in the 'developed' world. If you even heard of the horror stories viz. customer service in places like India, you'd get a headache.
Long queues, no response, rude waiters, botched orders, wrong menus, cold food, flies and other unmentionables in the dishes, etc... are all part of life in this country. I don't know where to begin when it comes to bad service, esp in restaurants. Would you believe me if I said you would need to clean the plates with tissue paper before starting your meal? What about getting up to get your own bottle of sauce or even the salt/pepper from a table next to you?
I've had experiences where the waiters would be yelling at you to sit at 'their' table, so they can get a tip. I have also been charged twice for the same dish, and had the manager come up and say "you prob'ly don't remember eating it" !??!?!
Then there was the time when this guy at the table next to me wanted to know what I was having, and the waiter asked if I could give him a spoonful???
I'm pretty sure none of you has had to vacate his/her hotel room, just because some VIP had been allotted the same room by the management. You are then promised a few luxuries for the inconvenience, but then it all ends up on your bill, with a hefty 'luxury tax' to boot!
Computer stores? Don't even get me started my friend...! From salesmen telling you that a certain product is available, on the phone - and finding out it's not, after a 10 mile drive - to being sold a laptop with no hard disk inside!
I even had these two guys come in once for repairing my PC, and they walked out with one of my memory SIMS. It was only after they were gone that I realised the theft, but no amount of complaining could help. This was back in the old days, and I was left with 384 Mb of RAM!!!
Automotive service? Oh! that's a beauty... you'd prob'ly have a guy come to your home to take the car and keep calling him over the next 2 weeks (for a day-long job) and get a standard response saying the work's not finished yet. When you finally get the car back, you find out it's dented, and the work you requested hasn't even been done!
Medical care is one of the worst culprits in this area, with doctors being so negligent as to cutting away the wrong leg for amputation... routinely giving overdoes of drugs that people die from, and even telling you it''s your fault for falling sick (that's a common one :)
I don't even want to get started about the local law enforcement here, as I might even end up getting jailed for it...!
Trying to talk to a customer service rep at a bank or other institution would really be an exercise in anger management. You could end up increasing your blood pressure without even lifting a finger. Believe me whenI tell you that these guys can make the Dalai Lama lose his cool!
I could go on with more, but I don't want to horrify everyone here. It's not like this everytime, and there are people and places that have excellent customer service, but usually that's few and far between.
I know this kind of stuff can happen anywhere, but it happens a lot more frequently here, and honestly, people simply get used to it, because they don't realise there can even be a better standard of service that they can expect.
Hope I haven't put any of you off your plans to travel to India. But do keep these things in mind, and carry extra cash, everywhere... you never know when the waiter might run off with your credit card!!!
Let me leave you with something humorous - sample this joke about an "Indian Hell":
An Indian man dies and goes to hell. There he finds that there is a different hell for each country.
He goes to the German hell and asks, "What do they do here?" He is told, "First they put you in an electric chair for an hour. Then they lay you on a bed of nails for another hour. Then the German devil comes in and whips you for the rest of the day."
The man does not like the sound of that at all, so he moves on. He moves on to the US hell, and he is told, "First they put you in an electric chair for an hour. Then they lay you on a bed of nails for another hour. Then the Indian devil comes in and whips you for the rest of the day."
He then checks out the British as well as the Russian hell and many more. He discovers that they are all the same as the German and US ones.
Then he comes to the Indian hell and finds that there is a long line of people waiting to get in. Amazed, he asks, "What do they do here?"
He is told, "First they put you in an electric chair for an hour. Then they lay you on a bed of nails for another hour. Then the Indian devil comes in and whips you for the rest of the day." "But that is exactly the same as all the other hells", he says... "Why are there so many people waiting to get in?"
"Because maintenance is so bad that the electric chair does not work, someone has stolen all the nails from the bed, and the devil is a former government servant, so he comes in, signs the register and then goes to lunch...!"
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M$
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M$I also have a story from Blueberry Hill. When we went in, most of the walkway was blocked off by someone cleaning the floor. He was gentlemanly & stayed out of the way, though, so a minor inconvience. The real issue, though, is that when we walked up to get seated (there was no line @ the time), the staff saw us there, and kept chatting amongst themselves for a minute, just ignoring us. We finally just left and went to IHOP and had a GREAT meal there.
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M$
I once went to a chic but downtown NYC place -- not stuffy -- that I already knew, late Saturday afternoon, 5-ish, with my wife and 2 year old. We were very tired from running around SoHo all day and starved, but it was early for dinner and the restaurant was entirely empty, with the exception of a table of 3-4 people all the way at the other end of the room who appeared to be drinking and to be friends of the place. Nevertheless, I asked the maitre'd to put us near the door so my little girl could run around some, which she did, saying no problem, there's nobody here.
About 2 minutes before we were served the entree, my daughter made some noise...nothing loud, not obnoxious, and she stopped when asked to, but the manager came over, while we were being served the main dish, and actually told us we would have to leave! And he wasn't French! I was dumbfounded and really angry. So I first took a large bite of the steak, put my girl in the stroller, grabbed my speechless immigrant wife, and just walked out. He could have offered to pack up the meal, then I'd be embarrassed and forced to make a decision, but this was totally out to lunch.
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M$Maybe this view is old-fashioned, but I still think servers should *earn* their tips. The sense of entitlement and obligation to a tip, regardless of service quality, really annoys me.
As for the worst service I've ever personally experienced, I guess I've been lucky because I don't have any horror stories to tell. Although, the other day McDonald's totally screwed up my salad. I was outraged!
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M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$Years ago I was on my way to work. One block from my apartment my car broke down. Being a member of AAA for many years, this was the first time I needed to use their service.
It took the tow truck driver eight and a half) hours to finally arrive. During that time frame I called at least six times. At one point, after waiting three hours, I was told the driver went on another. When I asked them to send a different driver AAA said they couldn't.
After hour five, I said that I was going to go to my apartment, and told AAA to have to driver call me when he finally gets to my car. The operator said I needed to be with the car when the driver arrives. So after another round of frustration, trying to pinpoint an ETA I remained with my car. At hour eight I finally deceived to call another towing place myself. He showed up, and while the second was hooking up my car, the AAA driver showed up. By that time my wife came by after her day of work. We were standing their when the AAA driver pulled up. He got out of his truck and looked upset that another driver was their. As he was walking, my wife commented on how angry the guy looked. I replied, you want to see angry, just wait until this a**hole says something to me. It was said loud enough for the driver to hear. He quickly turned around and left.
I sent a letter explaining my event to AAA's headquarters never to here from them again.
A few years later I needed their service again. My wife kept the membership. This time I waited only four hours. Yes, duped again. Now I just call a towing service direct. It may cost a bit more money, but will save many, many hours.
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M$
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M$
I disagree! I've done my time serving tables, and the server is partly responsible for what happened. Since she responded to the specific question assuring him the sauce would be served, she owns part of the screwup as well. She made it worse by failing to return to the table and explain what happened. The patron shouldn't be out a red cent for poor service and cold food.
In all likelihood the waitress earns no wages. In most restaurants %100 of a server's hourly wage goes to payroll taxes (because they are taxed on tips as well). A waiter must pay a busboy (and oftentimes a food runner, hostess, barista, bartender, and hostess) a percentage of their total sales regardless of what they make in tips, so not tipping can actually cost a server money. The appropriate response in this situation is to demand that the steak be taken off your bill, and to vote with your feet by not returning to that establishment. To answer your question Jason, you were way out of line.
I would have done the same thing, except I would have to know why bearnaise is only available upstairs. If there is a good reason, the waitress should have surely known and would have informed you at the onset.
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M$
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M$I've been served the mahi mahi burger while in the restaurant, but the last time I went my waitress assured me she couldn't serve me the burger unless I sat in the bar. We thanked her for her time, got up and went and sat in the bar section of the restaurant, 100 feet away.
Sticklers to silly rules, end up missing out. And to answer your question, you weren't out of line. She missed out, because you always tip a ridiculously great amount.
my own experience
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M$More kitchen staff than waitstaff but I once found a used paper towel in my salad. The restaurant was dark, so when I say 'found' I mean bit into.
I've experienced rudeness, wrong orders, incredibly long waits, etc., but I try not to get too upset. I just don't go back.
But I know people who have had busboys stare at them because of weight or disability. Not momentary, but long looks with disgusted facial expressions. I also know multiracial couples who have gotten weird comments from waitstaff too. This is beyond bad service.
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M$
- Went to a small *snack shack*
- Stood at window for 10 min to let waitress finish her conversation with the punk of a cook.
- Had to like talk like slower like cause like the blondie like couldnt like keep up!
- Waited 34 minutes for a double cheese burger < I had nothing to do and i was curious if i was gonna get it or not >
- Got up to ask her if my food was done
- Waited 6 mintues
- Called window ladie over she says * like 1 secend, kay? *
- 19 minutes later I call her over again asking her if my foods almost done
Blondie looks at me with a blank stare.. < i resist urge to slap her <
* You ordered something? *
Thank goodness by then the owner had driven up, who i have known for years, and i ask him since when does it take this long to make my food?
hehe worst service ive ever had. Like. actually, like .. no joke, like .. like like like
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M$
My worst service ever came on my first anniversary. We'd made reservations at one of the most unique restaurants around. It served all kinds of exotic game, with no set menu because they served whatever was available.
First of all, we had to wait two hours after our 6 p.m. reservation time to be seated. It was opening night of a major amateur sporting event, and they'd decided to just bump all of their reservations without telling anyone. But the situation would have been worse anywhere else so we stayed instead of finding another restaurant.
So first, one of us ordered lion and the other ordered a water buffalo steak. After a 45 minute wait for our meal, the waitress returned to tell us they were out of both.
So then one of us ordered some kind of antelope while the other ordered rattlesnake. After another roughly half an hour, the waitress returned to tell us they were out of both of those as well.
Then one of us ordered ostrich while the other ordered alligator...I think. This time after a 45 minute wait, we got our food. The sides were burned. We asked for different sides and were told they were out.
Then we ordered desserts...they were out of everything. At this point I said to the waitress "This has been some anniversary dinner. Had our reservations been honored, we probably could have gotten our first choices AND dessert." So she called the manager over, and he offered to give us 15% off our drink orders. Except we hadn't had any alcoholic drinks, so he urged us to order some! By now it was 10 p.m. and we'd had meager little dinners (because we couldn't eat our sides), and we didn't want to go drinking when we had a long drive to our hotel.
He shrugged his shoulders and said "There's nothing I can do." I told him that he had really ruined our first anniversary and we'd never, ever return, and we'd tell anyone who'd listen about it.
Here I am telling you all about it, but it doesn't matter now. They went out of business a couple of years later. I don't think that I managed one of the area's gourmet markets a year later and told a lot of people about our experienced when asked had much to do with it, but then...maybe the opinion of the management of the restaurant's closest gourmet source DID have something to do with it. Perhaps bad word of mouth is more powerful than I think.
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M$
Not nearly as rage inducing as your story. I did walk out of a restaurant one night when they sat my family of 5 at a table for 4 and tried to suggest one person could sit at the end. We said not thanks and went somewhere else.
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M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$Its not exactly her fault for doing what she is told. She said you needed to speak to the manager to show you it was not her fault it was a policy.
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M$
On the non-timewarner front is Delta, who I will not fly anymore. But one example was the time I had to change a ticket (because they cancelled a flight in advance) and apparently they thought I needed to come in way earlier and instead of actually helping me were concerned only in placing blame and assuring me that I was going to miss the flight. Time spent talking with them 30 minutes. Actual time spent solving the problem 5-10 minutes. Grrr... http://comments.deasil.com/2007/10/26/delta-airlines-sucks/
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M$
As for my worst service story, this has to do with a local Wendy's fast food restaurant. First, I will admit that I seem to be cursed when it comes to getting the food that I order from a fast food restaurant. It is almost never right unless it is from Carls Jr., but this was far worse than normal.
One night on the way home (several years ago) and we decided to stop by Wendy's drive through to pick up some dinner. I don't remember the exact order, but it was something to the affect of a burger and fries for her and four orders of chicken nuggets for me and an order of fries.
We get home and unpack the dinner to find that the burger my mother had ordered was wrong and that I was missing one of my orders of nuggets plus the fries. We called and complained and the manager said to come back and he would fix it. Its only about a 4-5 minute drive so we said ok and my mom went back. She got the sandwich that she ordered and I got my nuggets. No fries in sight. Again we called and the manager said to come back again for the fries. My mom goes a yet again to get the fries. Of course the fries that they give us are cold like they had only been dropped into the fryer for only a few seconds. We called and complained again and the manager said there was nothing he would do about it and he was tired of dealing with us. I was so angry that I could have torched the place without a second thought that night.
While I occasionally go to a different Wendy's, I have never gone back to that Wendy's after that and that was probably a half dozen years ago or so.
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M$
Probably because the question is titled "What's the worst service you've ever received?"
For what it's worth, I find the stories interesting.
@chezpaul: that wasn't a very friendly response. Actually, the main question IS "What's the worst service you've ever received?," which you can see in the title.
So, I don't think you were out of line, they never say sorry, and they leave 15min, and plus, you have to fin the waiter, instead of him telling you quickly about the misunderstood
my own.
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M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
As for my dietary needs, there were no options available for me in the park. I was told the staff was knowledgeable and that all I needed to do was ask to speak to the chef, but when I did they really had no idea what I was asking. They thought I could just remove the croûtons from a salad and I’d be good to go, but once those croûtons touch the salad there’s too much of an issue of cross contamination for me. (I have Celiac disease). Luckily they didn’t really check my backpack we brought in, so I did have a few snacks with me to hold me over until we left the park, but only because I'm a lite eater.
Customer service is key and Universal Studios doesn't offer any. I would never go back.
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M$I'm not affiliated to any of these but I've been there many times for the good food upstairs.. Once again, I wouldn't even try downstairs.
I think it was the waitresses fault for mixing up the menus and the owners fault to build two separate restaurants on top of each other.
I think in the end that it's your loss for walking out bearnaise sauce or not. If you hadn't made such a big deal for a sauce then you would have enjoyed your meal.
That's my take of course, but in the end your day was spoiled because of it.
It isn't all about the service, it's also about the food sometimes...
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M$
It doesn't read to me like Jason was "making a big deal" out of the sauce. He asked if it came with it, got a response in the affirmative, and that was that until his meal was served.
The issue here has nothing to do with the sauce, and again I think that's Jason's point, and everything to do with the lack of professionalism on the part of the staff.
So I rent it and then I get all busy for a day, and I don't even bother to open the case up to play the game until the following night. I then discover the case is empty...no disc...
So I go back to Blockbuster the following day (this would be 2 days after renting the game now) and show the box to the cashier. He's apologizing to me and starts entering the issue into the system, intending (presumably) to get me a coupon or something for a free replacement rental.
Then his manager comes over, and the problems start. The manager asks me why I didn't come in and report the box was empty before...I say that I just noticed the previous night. Then he says that he recognizes me and that I've done this before (which is ridiculous...I'd maybe rented 3 things before from that Blockbuster ever...)
So I start to get a little upset. (I'm wrongfully being accused of theft at this point). I tell them I no longer want a coupon for a free replacement rental, but just want my money back, as I have no intention of ever renting from their store again. After a few minutes of arguing, the manager relents and gives me my money back. He then has the temerity to tell me he's "making a note" on my account so I can't try to pull this scam any more.
It was really insulting and weird, and I was pissed off about it for the rest of the day. I think the guy must have genuinely made an error and mistook me for a person who has stolen rentals before, but EITHER WAY, it's still not appropriate behavior.
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M$
I always make sure to check the bag to ensure that I have what I ordered before I even take the car out of park. It always seems to tick off whoever is behind me in the drive through line though.