What would you tell a salesperson is the number one thing they should do to sell to you or your company?
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M$26 Answers
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M$
2. Communicate efficiently and in the medium we want--i.e. email.
3. Give us the terms we want.
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M$
I've had the opportunity to work along side many sales reps as their technical consultant. The best sales reps knew how to listen, ask probing questions and communicate back to the customer their understanding of the situation.
At pitch time, the excellent sales reps knew when to shut up and stop selling before they undid all their hard work.
Believe it or not, there are some people who don't need your product. It doesn't matter what it is. If you push a sale to someone who ends up regretting the purchase, you've done two things.
1. Didn't listen to the customer's needs and,
2. Lied to them about how your products could benefit them.
The customer will likely turn around and never buy from you again, as well as bad mouthing you and your product to anyone who will listen. So even if your product is useful, you now have word-of-mouth going around about how your product is NOT useful. And that's far more damaging that if you hadn't sold person number one in the first place.
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M$
The #1 thing you could do is "show me the money". Make it clear how what you're selling would reduce my costs, increase my revenue, raise efficiency or whatever it is that is the concrete business benefit. If you can credibly demonstrate a good return on investment, there's nothing better to close the sale.
However, before you even get there, you might want to consider an earlier step...
Do your homework and make sure I'm the right target customer for your product. If you have good reason to think I'd really benefit from what you're offering, you're in good shape to make the approach and get the sale. If not, everything else you do is likely to be futile, and a waste of my time and yours. That'll end up with not only me not buying, but with a bad impression of your company that I'll probably share with others.
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M$
Because we were a manufacturing facility with a very specific season for sales, we often needed products quickly and sometimes add odd hours. If one of my lathes went down at 6 p.m., I didn't want to wait until the next morning to be able to order repair parts, so sales people who provided me with more flexible service were more likely to get my calls.
I was also more likely to order from people whose products had proven reliable in the past. At one point, we were testing a new product that required a specific type of 4140 steel. Both of the steel distributors we dealt with could offer the steel, but after we ordered once from one company, we found that despite very similar chemical descriptions, the non-American made steel acted differently in our process. Because that company's product was not as good, it effected our product quality. As a result, no matter how good their prices were, we went with their competitor (who also had better customer service).
As an individual, I want a sales person who pays attention to me. If I come in wearing cutoff shorts, I expect to be treated as well as someone wearing a suit. My husband and I noted the other day that we went to dinner immediately after leaving the gym and thus were wearing sweats and workout gear, but we were also celebrating and bought the most expensive thing on the menu, several drinks and dessert. If the waiter (who is the sales staff at a restaurant), had treated us poorly because of our dress, he would have missed a great tip and his employer would have seen us spend $20-25 instead of $80.
Likewise, I went to a wine tasting once, with multiple vineyards there, wearing a hoodie and jeans. One particular winery treated us like kids, did not offer us tastings (even though that was what the event was for) and ignored us in favor of a better dressed couple. Mind you, this was on the lawn at a community college the day after a major rainfall. The woman in heels sampled her wines and left empty handed. We went to another exhibitor, who treated us better, and left with $200 in wine.
So my advice in sales is 1) listen to the customer and provide what they need 2) offer true customer service 3) stand behind your product and 4) never assume that blue jeans mean the customer has less money to spend.
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M$
If I have a product which is definitely going to buy but salesperson that serving me bad, I I always do this: after they do all the sales talking, preparing warranty letter, insurance etc etc, I just ask another salesperson come, I will take the order from you. (so that the other salesperson get the commission without doing anything)
The advice he gave me on the first, last and every day I saw him during my time as an employee was..
...Listen
Specifically quoted as "@buddawiggi for every one word you say, listen to four"
So...The single thing I would tell tell a salesperson is the number one thing they should do to sell to me or my company?....
The same thing ... Listen
listening
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M$
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M$
Then forget your sales lingo and bs. Speak to them about how you are going accomplish their vision and what its going to mean to them personally, professional, and more importantly how its going to make the company money!!
Be knowledgeable and passionate and communicate how you are going to make them money and will you be far and away above the other sales reps who talk more about their product and features and their company, than they do about how they plan to make me money as a business owner.
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M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
personal experience.
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M$
Show me that you understand exactly what I need, and show me how you plan on filling that need in an efficent and cost effective manner.
There are of course other considerations, but this is #1
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M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
The number one thing that makes me not want to buy or use a product is when a salesperson is pushy. It just sends every wrong message. Why do they need to be so pushy? Is their business based on sales to timid people who just can't say no to pressure?
I think good products sell themselves. I don't mind someone letting me know about something in the usual ways, but I want them to show me just what is so great about it, in a non-pushy way that doesn't insult me, and then go away as quickly as humanly possible, without needing me to make a decision or any kind of commitment at that time. So I guess my answer is, focus on the quality of the product, and on making the sales experience relaxed and courteous, not pushy and annoying.
I think something that's worth selling will sell using this "more courtesy for the customer" approach, and something that doesn't... well... I'm certainly not going to buy it because of annoying hard-sell tactics. I still can't believe these exist. Imagine if all this effort and time was put instead into improving product quality, researching how to make products more environment-friendly, ethics-friendly, etc.
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M$If there's no trust, no matter how good is your product or how will your product save / earn him money, they will still think your are bluffing.
Remember, just talk about what your customer like, understand them more, socialize or be friend with him or her then only sell them your service / product.
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M$
Learn everything there is to know about your product/business. Anticipate every possible question and if a question arises you do not know, admit it and RESEARCH til you find the answer.
All the above should be done in a professional, polite manner.
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M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
Being good in negotiations is very good for softening your ego and becoming better person. If you maybe noticed, taxi drivers have probably the biggest ego of all professions. This is because they don't have to sell and don't have to negotiate. This makes them believe that they are actually above the client.
And that is why they are the angriest drivers on the streets :-)
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M$
Pay attention to everything I tell you about what kind of widget I am looking for. Ask questions if I don't tell you enough to allow you to match me with the perfect widget for me -- and then LISTEN to my answer. Nothing annoys me more than salespeople who extoll the virtues of the green widgets when I've just told them green is out of the question.
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M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
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M$
Simple.