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1 year, 10 months ago

What the heck is going on here at Mahalo? I requested my last payout on July 11th and I have still not recieved it. I have sent several

emails and have gotten no response. Yesterday my cash balance was 5o.oo and some change today I only have .45 ??? I do not get it I just got 2 best answers, where did my money go?????
Tip for best answer: M$0.15

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girlieq3000's Avatar
girlieq3000 | 1 year, 10 months ago
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The change in Mahalo dollars is all explained in this answer -> http://www.mahalo.com/answers/revshare-update everyone saw some fluctuation. Since you cashed out in the middle of all this, and you have quite a bit of Q&A revenue share (by the looks of your profile), that's why the difference is so much. They accidentally payed you twice (or 3 times) and they're just removing the money from your account now. Either way, all the details are in that thread - don't worry, Mahalo always works everything out!

Also, as far as payout, anything you request in one month is payed out on the 22nd of the next month. It's NOT instantaneous, as there is a lot of paperwork involved and they pay everyone on the same day - make sure you read the guides on these things, such as How Mahalo Dollars and Payments Work! Since you've requested in July, you'll be payed out August 22nd. If you had have requested payment in June, you'd pet paid today, but I can see on your profile you requested July 11.

The exact deadlines for these two months to adjust for the extra people cashing out were:
Request Payment by July 8 (which you missed) to get paid July 22 (today)
Request Payment by July 31 (the last day we can cash out EVER, and the deadline that you DID get) to get paid August 22nd

Don't worry, everything is in order, just have some patience!

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girlieq3000 | 1 year, 10 months ago Report

The pending revshare number is "stuck" - we've seen this happen before, like it's happening with emails. We'll get all the missing emails when it becomes unstuck, just like we will with the revshare. Staff has assured us that they have the proper numbers, they're just not displaying them.

"best answers money" - explain? I *think* what happened with you and a lot of people was that when they over payed at the start of the month, then you cashed out (in your case on the 11th), you cashed out more than what was yours, so they remove the money from your balance. So really, it's just like you overdrew your account so they're taking it from your balance.

I keep reasonably decent records of what I'm owed from my VM days, and as far as I can tell, everything is in order.

sunshine09's Avatar
sunshine09 | 1 year, 10 months ago Report

So why is my pending rev share been at 10.33 forever and how was it that they just took my last to best answers money?

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sunshine09 | 1 year, 10 months ago Report

OK, I got where the pay out is concerned I forgot about it being the next month. But my balance is no way right. Yesterday I started out 30.00 and some change and had been there for a while. Then t went to 50.00 amd some change. I got best answer once maybe twice and now I have 0.30 ???? makes no sense. I also thought that your pending rev share got added on the 15th of the month? Maybe I have this all wrong, but I know my balance is not correct.

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girlieq3000 | 1 year, 10 months ago Report

Its all expained in that other thread. People were paid 2-3 times what they should have on the july 1 revshare payment, so they are correcting their mistake. They gave you too much so they are just taking the extra back.

Revshare for the 15th will get added once they get revshare from the 1st sorted out, which should be some time today.

(EDIT: They've also noted that they might not be done until later today so we might still see some fluctuation)

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potterarchy's Avatar
potterarchy | 1 year, 10 months ago
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My balance is currently M$-3.60. Yes, negative. It's a glitch, I'm sure they'll fix it pretty soon.

As for the payment status, on the How Mahalo Dollars and Payments Work page, they have at the top:

- You can cash out to get paid July 22 anytime up until July 8.
- You can cash out to get paid August 22 anytime up until July 31.

So if you requested payment 7/11, you should be paid by 7/22 (today!).

You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.

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potterarchy | 1 year, 10 months ago Report

I don't mind being in the hole, it's only about M$4. I'll earn that back in no time I'm sure, and it's no skin off my nose... just being paid to do what I love... :)

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potterarchy | 1 year, 10 months ago Report

Oh oh, I'm sorry - I did read that wrong, didn't I? Thanks for correcting me!

I didn't think I earned too much more than I usually do, I wonder what happened... So will I just be in the hole until I earn back what they accidentally paid me, or will they just take that money out of what I requested?

girlieq3000's Avatar
girlieq3000 | 1 year, 10 months ago Report

I should note... @jammons has also said that they might not be done until later today so we might still see some fluctuation. I think tomorrow will be a better day to see where we are.

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girlieq3000 | 1 year, 10 months ago Report

No - @sunshine09 won't be payed today - they missed the July 8 deadline for the July 22nd payout, as they requested on the 11th... so they'll be payed AUGUST 22 for the July 31 deadline.

(@potterarchy - they overpayed people by 2-3x on the July 1 revshare payout so when you cashed out on July 8 you actually cashed out money that wasn't yours, so no, thats probably the correct amount!)

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girlieq3000 | 1 year, 10 months ago Report

No idea - I'm sure it's happened to a few people.. I'm guessing you'll just be in the hole! There is really NO way they could sort it out for THIS payment...so... perhaps there will be another announcement in the next few days. Being in the negatives would likely be the easiest for Mahalo.

Yeah, I'm not sure if I got paid more or less than normal either... my q&a revshare is pretty small anyways so it's not a big deal ;)

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girlieq3000 | 1 year, 10 months ago Report

Any luck? My balance is +30 from the highest it's been since my last cash out (so hopefully it stays like this!)

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brendonbarnett | 1 year, 10 months ago
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Yeah, my M$ balance dropped M$10 in a day. It must have been some sort of bug. Hopefully they will get it fixed soon.

You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.

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girlieq3000 | 1 year, 10 months ago Report
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