What is the quickest way to improve customer service?
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M$2 Answers
Offering good customer service is very important for any business for it can affect the sales and reputation of the company.
These are some tips to improve customer service:
1. Add extroverts, loving-people to your team for they tend to be more empathetic when it comes to customer's problems.
2. Offer regular customer service training programs to encourage customer-oriented behaviors and practices.
3. Give employees the chance to make difficult decisions without you for this will help empower them to get involved in decisions that benefit the company.
4. Let customers give you feedback to get their opinions. This will help you act on any feedback and improve your customer service.
source:http://www.ehow.com/how_2185459_improve-customer-service.html
You will also find several helpful tips on improving customer service at these links:
http://www.inc.com/guides/improve-your-companys-customer-service.html
http://www.entrepreneur.com/article/217697
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
Regardless of the type of business, it is important to get feedback from you customers. You can link them to an online survey asking them to rate their service. Giving promotions such as discounts when filling out a survey is o.k. as long as they have recently visited the store. You can also ensure the front line employees are on top-notch behavior with customers by giving them incentives for positive feedback.
Goebler.com has several articles relating to different methods on improving customer service. They offer sample survey questions to handling an angry customer. Importantly they offer advice on training staff to adhere to providing the best service for the customer.
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
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