1 year, 7 months ago
what is the average pay for a tech support person in India?
Just wondering how much money companies save by sending tech support jobs over there... It seems like the last industry that should be outsourced is one that involves communicating complex ideas in a language many of the workers have a poor grasp of, or too heavy of an accent to communicate clearly to its customer base.
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M$1 Answer
PayScale.com is a good measuring device for something like this.
In India a "Senior Technical Support Analyst" would make between Rs 268,756 - Rs 747,923 "Total Pay" which converts into US dollars as $5150.04 / year to $16,851.40 / year.
In the US a "Senior Technical Support Analyst" earns between $49,825 and $77,578 / year
In India a "Technical Support Specialist" would make between Rs 221,806 - Rs 539,892 "Total Pay" which coverts to US dollars as $4997.51 / year to $12,164.30 / year.
In the US a "Technical Support Specialist" would earn between $33,292 and $52,014 / year
As we can see the difference in labor cost to employer of a "Senior Technical Support Analyst" and/or a "Technical Support Specialist" would be significant and would also very easy from a economic standpoint to justify shipping these two jobs to India rather that employ any US workers.
According to the same source a university level English teacher makes at the top $59,548 / year so even factoring in an employer keeping a full time university level English teacher on staff (1 teacher to 30 employee/students) to improve and perfect the language skills of ESL employees would still make amazing economic sense over hiring any tech support in the United States... even at a much smaller teacher to employee/student ratio.
In India a "Senior Technical Support Analyst" would make between Rs 268,756 - Rs 747,923 "Total Pay" which converts into US dollars as $5150.04 / year to $16,851.40 / year.
In the US a "Senior Technical Support Analyst" earns between $49,825 and $77,578 / year
In India a "Technical Support Specialist" would make between Rs 221,806 - Rs 539,892 "Total Pay" which coverts to US dollars as $4997.51 / year to $12,164.30 / year.
In the US a "Technical Support Specialist" would earn between $33,292 and $52,014 / year
As we can see the difference in labor cost to employer of a "Senior Technical Support Analyst" and/or a "Technical Support Specialist" would be significant and would also very easy from a economic standpoint to justify shipping these two jobs to India rather that employ any US workers.
According to the same source a university level English teacher makes at the top $59,548 / year so even factoring in an employer keeping a full time university level English teacher on staff (1 teacher to 30 employee/students) to improve and perfect the language skills of ESL employees would still make amazing economic sense over hiring any tech support in the United States... even at a much smaller teacher to employee/student ratio.
source(s):
http://www.payscale.com/research/IN/Job=Senior_Technical_Support_Analyst/Sa...
http://www.payscale.com/research/IN/Job=Technical_Support_Specialist/Salary
http://www.x-rates.com/calculator.html
http://www.payscale.com/research/US/Job=Senior_Technical_Support_Analyst/Sa...
http://www.payscale.com/research/US/Job=Technical_Support_Specialist/Salary
http://www.payscale.com/research/US/Job=Teacher_College/University_(Unknown...
http://www.payscale.com/research/IN/Job=Senior_Technical_Support_Analyst/Sa...
http://www.payscale.com/research/IN/Job=Technical_Support_Specialist/Salary
http://www.x-rates.com/calculator.html
http://www.payscale.com/research/US/Job=Senior_Technical_Support_Analyst/Sa...
http://www.payscale.com/research/US/Job=Technical_Support_Specialist/Salary
http://www.payscale.com/research/US/Job=Teacher_College/University_(Unknown...
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
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