What do you think is a good way to raise up motivation in your business? Do you have your own motivation philosophy?
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M$7 Answers
My own motivation philosophy: If you're in a position to be motivating people in your business, that likely means that you're in a position to manage people, even if you work for someone else.
Coming out of college, I started at an entry-level hospitality job with a company that had literally only one person in 80+ office buildings throughout a major US city. I got promoted to Team Leader when my Team Leader became one of the managers The team size varied, depending on our staffing, but it was always at least six people, including me. The highest team size I ever had was 9, which was 10% of the company's business at the time. Usually, my entire team had the same company as its major client, out of different offices, working with different people.
My management style is a combination of "Management by Walking Around" and "Lead by Example." It's exactly what it says it is--I would walk around downtown and visit one or two locations every day, on a randomly rotating basis. I wanted to actually see what was happening at other locations. Since I was their supervisor, I wanted to meet their clients, because I performed the same function that the other employees did, with supervisory duties added in. Sometimes, I'd sit at their desk rather than leave it empty for 30 minutes while they went to lunch. If they had a large event and needed support planning it or during it, I was there.
I didn't get paid for that extra time--or for having lunch with an employee to see how things were going/ I worked for someone else--an Inc. 500 firm--but I treated that small portion of it like my own small business, and I had the lowest attrition rate in a company whose staff turned over completely, from top to bottom, at least once in the six and one-half years I was there.
I even did the same when I was in a conference housing management position in college, at a major state university. The residence halls became a big, 6000-bed hotel every summer with guests spread out in about 20 buildings and staff in 3/4 of them (some buildings with guest rooms had no lobbies and were unattended.). That was 24/7 every summer. And I was never afraid or shy to work side-by-side with my staff.I think over four summers (I worked there the summer after graduation) I'd been involved in training or managing a total of about 200...many came back to work for us every yea. Eight years and halfway across the country after we left there, one of my former co-workers was my best-man. (I also attended his wedding)
I got the work ethic from my two people: the first was my very first boss-when I was a teenager. I worked at a small location of one of the biggest retailers in America at the time--and she ran the store exactly the same way I wound up supervising staff in the future. She would sometimes sit and have lunch with us, sometimes relieve us for lunch, always be out on the sales floor.. Her employees were very loyal to her and our store was almost always the tops in sales in our region, beating out stores ten times its size.
My boss in college, even though working with college students in shorts & staff polo shirts, was suit & tie every day. And he wasn't above sitting at a desk in a lobby of a building, making a bed, or even vacuuming a floor.
Encourage others to devise new ways of doing things and be ready to reward for a job well done--it can be as simple as a certificate of a recognition. You'd be surprised what a simple piece of paper can do.
After reading Wikipedia's entry, it appears as if my management style, while it had qualities unique to me, was similar to Hewlett-Packard's philosophy:
"Active strategic management required active information gathering and active problem solving. In the early days of Hewlett-Packard (H-P), Dave Packard and Bill Hewlett devised an active management style that they called management by walking around (MBWA). Senior H-P managers were seldom at their desks. They spent most of their days visiting employees, customers, and suppliers. This direct contact with key people provided them with a solid grounding from which viable strategies could be crafted. The MBWA concept was popularized in 1985 by a book by Tom Peters and Nancy Austin.23 Japanese managers employ a similar system, which originated at Honda, and is sometimes called the 3 G's (Genba, Genbutsu, and Genjitsu, which translate into “actual place”, “actual thing”, and “actual situation”)."
My boss at the first professional job even gave me a copy of Peters & Waterman's iconic management book, "In Search of Excellence," lists eight key principles, all of whivh I've unknowingly used along the way to where I am now.:
"Peters and Waterman found eight common themes which they argued were responsible for the success of the chosen corporations. The book devotes one chapter to each theme.
1. A bias for action, active decision making - 'getting on with it'. Facilitate quick decision making & problem solving tends to avoid bureaucratic control
2. Close to the customer - learning from the people served by the business.
3. Autonomy and entrepreneurship - fostering innovation and nurturing 'champions'.
4. Productivity through people- treating rank and file employees as a source of quality.
5. Hands-on, value-driven - management philosophy that guides everyday practice - management showing its commitment.
6. Stick to the knitting - stay with the business that you know.
7. Simple form, lean staff - some of the best companies have minimal HQ staff.
8. Simultaneous loose-tight properties - autonomy in shop-floor activities plus centralized values.
Read that book and Donald Trump's Think Big and Kick Ass in Business and Life." (I've read that one four times cover to cover, every word. Most people only know him from The Apprentice, but I grew up in NJ watching NYC television when he got his own start in real estate. (You can see a little about that in the link in the sources.) He was always well known since I was a kid in the 1970s and 1980s. The book talks about how to overcome obstacles and the people who say you'll fail, and discusses how he started The Trump Organization with one phone call. (I subsequently started a business the same way). Unabridged version--don't leave anything out. Co-written with Bill Zanker, founder of the Learning Annex, but the book is decidedly Trumpesque. Click here for a preview of Chapter One:
http://www.worldcat.org/wcpa/servlet/DCARead?standardNo=9780061547836&standardNoType=1&excerpt=true&excerpt=true
Good luck.
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M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$Give candy to a baby and they won't cry
Reward your employees and they stay a loong time. they'll be happier in work and so try harder in it. same with school really. if you've got a good teacher, everyone has a heck of a good time. you got the head of behaviour.....not so much.
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M$I think motivation is a kind of 'building trust' and 'practice of increasing self-esteem and self-efficacy'. Sometimes employees feel insecure or avoid doing some extra because of lacking trust and confidence. With the help of motivation, you can solve these issues and increase employees morale and confidence level.
Some tips that I think best work for raising up motivation.
1- Proper communication System. Employees are communicated well.
2- Developing a learning environment
3- Frequent meeting with employees and providing feedback to employees on their performance couple of times a year
4- Friendly environment and recreational activities for employees.
5- Employee participation, recognize them on little efforts and listen and work on their creative ideas.
6- Work life balance, provide flexibility in job timings, if they need.
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M$When I started my Arbonnne business and Catering business, I genearal rules where: Self movitivate yourself for example, can you do what needs to be done with out your boss?.
The second rule is ready to go it alone, personally being the boss can make you feel isolated, and even if you work with contractors (just an example) or have frequent customer interaction. However, when you're in the business by yourself, all the benefits, risks, gains, and losses are yours alone. But if you'd prefer to share the business and the setbacks with someone else due consider forming a positive partnership.
The third rule is willing to learn, for example if you know everything about numbers but lack peolple skills, or can brainstorm visions but are bored by details, your are going to have to add to your skill set or partner with another professional who can complement your strengths.
The fourth rule is being courageous. You dont have to be a daredevil, but if you arent at least a bit of a risk-taker, your ideas may never make it off the ground, and you may be too easily rattled by normal business turbulence.
The finally the fifth rule is being able to persevere. Most business I think dont make much money their first or second or even third I am very honest about this.. (I didnt). But its ok. You can stick with it and learn from your mistakes, you stand to gain greater income, and true independence.
want to more check out this book- You Can Do It! by Lauren Catuzzi Grandcolas.
Hope it helps, Best of luck with you:):)
Community events that everyone can participate in is movivating, and creates a closer knit organiziation.
I LOVED pot lucks at my old job. At the job I have now, we haven't had a pot luck in years. We have recently had a company sponsored luncheon though, those come around once, twice maybe three times a year at most. And it's nice, because you get to see the people you work with outside of their position, and see how they are.
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M$Walking down the hall, I saw the Exec's secretary posting the "Department of the week" as determined by milestones completed ahead of schedule or by the development of a money-saving work innovation. "You do know that John and I think we are bribing people to do the job they are getting paid to do." she told me. I asked her when did she do something just to get a piece of stale sheet cake. These folks were receiving acknowledgment for doing thei r work.. Later, this exec was named buy the project team for the coffee hour reception. His secretary called me to the conference room. Looking around, the Exec did not recognize the department being honored. The room was full of all his section heads. Finally the assistant project manager thanked the Exec and named him "team of the week.". I was sitting close enough to see him choke up. No one had ever told him "thanks and well-done." This Exec was an ogre to work for - until that day.
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M$
Gary, this is a really great answer. Nice stuff.
"Sometimes, I'd sit at their desk rather than leave it empty for 30 minutes while they went to lunch." - You ROCK. Can I work for you!? Pretty please? I've only ever encountered one GM like you, and then I had to move. All the others were always 'non-existent'.
I wish my managers would do that. Then they wouldn't want to enforce, 'do NOTHING except answer phones' for my position. At times there is 15 minutes between calls. What am I supposed to do? ... you know, staring into space just isn't fulfilling to me - That's why I sneak on to Mahalo.
On the flip side sometimes there are many calls all at once, some of them really frustrating, because I am doing my job, it's others that aren't doing theirs. But since I am the only picking up the phone, the only point of contact to a customer, the customer yells at me. Certainly I have tried to find solutions, but they only work when other employees want or can pick up their phones. Sigh.
I wish more management felt that they weren't above doing a simple task.
I should add that in encouraging them to find new ways to do things, you may find something that saves you time, money or both. I once saw a video--maybe it had Tom Peters in it--in which a company had two metal pieces stuch together, but couldn't figure out how to get them apart. I want to say it was North American Tool & Die Co. An employee just put them in the freezer--the steel shrunk, so it wasn't as tightly pressed together, and the parts (perhaps a hand-tool holding a piece of metal which was stuck in it) popped right apart. The employee received some type of reward.
I found a system in about 1995 that I still use today. I was sifting resumes and doing first interviews for a company--while working in the field myself and managing a staff of 5 at the time using MBWA. I was not in the HR Department, but because I was one of the few who represented company at the city's professional organization and because my team, usually newcomers who were not suited for the job (until I started picking more qualified candidates).
Anyhoo...someone published the number to the fax machine on my desk and my direct office number in the classified ad--and remember, I wasn't in HR. I was flooded with calls from people who wanted to working for this then-up-and-coming, then Inc.500 company. However, there was a voicemail number the main office had that wasn't being used. I talked with the HR director, who, with the OK of the president of the firm, and that number was suddenly deputized by me. One number IN--at which all callers heard ""I'm away from my desk at this time...etc" and could leave a message, and one number OUT--I could return the calls as needed, not just take every call that might prove fruitless. A first impression on the phone, when applying for a face-to-face customer-service position, is crucial and that alone allowed me to cut my time spent on callbacks in half because some of those people, I just didn't call.--you can be choosy when everyone wants a piece of you. The fax number was changed back to the main office number--I was there at least once a week or my supervisor was visiting me from there, so I got the paperwork often enough.
I still use the theory today, but the Internet has made it a lot easier.
That being said, It might surprise you to learn that I don't use the internet from my cell phone--I don't even use text messaging. It's not like I don't understand it--I'm under 40. I don't own a laptop, though I have set up several wi-fi networks, including my own-There's no cable outlet in my smaller bedroom aka home office.
One of those little Acer 8.9" thingys might work for me as a terminal, but why? I work out of a 2-br apartment and my office is..lemme see...four feet from my home and they share common space. And I have 24-hour access to the computer in my office.
I'm a (fledgling) independent consultant who does, among other things, PR and Lobbying. I have ONE number that everything (business) comes in on (although I just opened a second for a PR campaign I'm doing, and I've got a third where messages can be left for another project), There's ONE toll-free number for everything combined, Any of those can be sent to my home phone with the click of a mouse. I have ONE fax number for the whole mess--I'm one guy--and it's virtual through ringcentral.com.
ALL of that goes to ONE place--I log into my gmail account and because I've set up filters that move each of those things to the correct folders--think of it as the office mailman--I can see instantly on the left if I have voicemail (and on which number) and hear it. Or I can see if I've got a fax
From there, with a few logins, my entire virtual office is in front of me, on any screen in the world. I could send a fax and the contact info is the same as it is if I'm sitting at my own desk. I've even done business while in the medical library of a hospital! My next step is to create a single-page website that has links to it all--very easy to do in HTML. I used to have a similar page as my home page when I worked elsewhere. Sit down, and in 5 minutes you're up and running.
Great management style. I think, somebody in managerial position is going follow the steps you mentioned.