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1 year, 7 months ago via ask.inc.com

What communication tools or software do small businesses use to connect with one another?

What communication tools or software do small businesses use to connect with one another during a business transaction or a developing business relationship?

I realized there are Skype for Small Business connection; but what is the percentage of small businesses actually using IT softwares and Telecommunication Technology?

Not every boutique sized company can afford Cisco system.

So I was wondering, what are the current methods of communications (beside, email, phone, fax, meeting)?
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MaggieRay | 1 year, 7 months ago
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It most likely depends on the type of business but the company I work with uses WebEx for a video conference and ability to view and edit documents together. We also use a toll free teleconference service. We also utilize remote computers and access to a centralized server by telecommuters.

I also know some other web based type businesses which use web forums for discussions and web chats to support products. Some smaller insurance firms I have worked with use webinars to share information relevant to many. I’ve also worked jointly with several small businesses on a project where an online system of information with policies, procedures, checklists, and databases was used to keep everyone on the same page and keep current status of finances, schedule, etc by all involved parties.
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Lianne Jones | 2 months, 2 weeks ago
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Hi @Yau Chan!

One of the most useful, powerful and cost-efficient communication tools used by small businesses to connect is social networks. Several companies are now implementing social communications in their business to help them stay connected as well as simplify people's ability to share expertise.

These are some popular tools for small business social communications.

1. Campfire is a web-based group-chat tool that enables one to set up password-protected chat rooms and invite others to chat, collaborate and make decisions. There is no need to install or configure anything. All you need is a web browser and an internet connection. The basic package costs $12 per month.

2. Present.ly allows one to post short, frequent updates that are tracked or "followed". This is a great tool to use to get feedback fast. This makes the team conversations focused since you can create groups for each project or topic of discussion and user the, receive messages that are related to the topic.

3. Yammer application is helpful for those business team members in different locations. This will help you set up a private social network for your business to communicate, collaborate and share expertise through an easy-to-use web-based interface.

4. Another great communication tool to use is CubeTree. It combines collaboration tools with private social network where users keep each other updated on their activities by following people and groups of interest and by posting updates and comments.

5. MangoSpring is a one-stop-shop for social communication and collaboration which includes micro blogging, chat, document, sharing and project management applications that work together in one integrated platform.

Source:
http://www.openforum.com/idea-hub/topics/technology/article/8-great-communications-tools-for-small-business

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janneholt | 1 year, 5 months ago
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Hosted virtual PBX phone system is designed to cater the communication needs of small and start up businesses. The minimum hardware and software requirements of the system makes it very cost effective. Since the system is hosted all the necessary hardware and software requirements are housed in the premises of the provider.

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