1 year, 4 months ago
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What are the rules of customer service?
What websites, forums or blogs give guidelines or rules for customer service? Where can I discover the do's and dont's of customer service?
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M$1 Answer
The basic rules of customer service are based on common principles and common sense above all. One basic principle is to listen to the customers. Few things are more frustrating than a customer telling someone on the other side of the counter what they want or what their problem is and then discovering that the person working at that place has not been paying attention and needs to have all explained again. From a customer's point of view that is quite exasperating. Thus a basic rule is to let the customer talk, express their point of view and even deliver a complaint and show that they are well attended. Many sites and internet resources talk about this topic, one of them can be accessed by clicking on this link:
http://www.customerservicemanager.com/10-tips-for-impeccable-customer-service.htm
Good reading!
http://www.customerservicemanager.com/10-tips-for-impeccable-customer-service.htm
Good reading!
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
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