Strange Windows problem at Welcome Screen
I am running Microsoft Windows XP Professional Service Pack 3. My computer is an HP Vectra VLi8 with a Pentium III 1GHz Processor and 512MB of RAM.
The even log also becomes corrupt often. When I can view it, it records the following errors whenever I log in:
Service Control Manager Error None 7000 N/A LAGESSE-1073BCF The RAM Driver service failed to start due to the following error:
The system cannot find the file specified.
Service Control Manager Error None 7000 N/A LAGESSE-1073BCF The Extra Driver service failed to start due to the following error:
The system cannot find the file specified.
The following is the entire log:
6/6/2009 10:58:29 AM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The IMAPI CD-Burning COM Service service entered the stopped state.
6/6/2009 10:58:27 AM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The Remote Access Connection Manager service entered the running state.
6/6/2009 10:58:24 AM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The Application Layer Gateway Service service entered the running state.
6/6/2009 10:58:24 AM Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM LAGESSE-1073BCF The Application Layer Gateway Service service was successfully sent a start control.
6/6/2009 10:58:23 AM Service Control Manager Information None 7035 LAGESSE-1073BCF\Spencer LAGESSE-1073BCF The Remote Access Connection Manager service was successfully sent a start control.
6/6/2009 10:58:23 AM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The Telephony service entered the running state.
6/6/2009 10:58:22 AM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The SSDP Discovery Service service entered the running state.
6/6/2009 10:58:22 AM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The Network Location Awareness (NLA) service entered the running state.
6/6/2009 10:58:22 AM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The IMAPI CD-Burning COM Service service entered the running state.
6/6/2009 10:58:22 AM Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM LAGESSE-1073BCF The SSDP Discovery Service service was successfully sent a start control.
6/6/2009 10:58:22 AM Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM LAGESSE-1073BCF The Network Location Awareness (NLA) service was successfully sent a start control.
6/6/2009 10:58:22 AM Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM LAGESSE-1073BCF The IMAPI CD-Burning COM Service service was successfully sent a start control.
6/6/2009 10:58:21 AM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The Fast User Switching Compatibility service entered the running state.
6/6/2009 10:58:21 AM Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM LAGESSE-1073BCF The Fast User Switching Compatibility service was successfully sent a start control.
6/6/2009 10:56:29 AM Print Error None 19 NT AUTHORITY\SYSTEM LAGESSE-1073BCF Sharing printer failed + 1722, Printer Microsoft Office Document Image Writer share name Printer3.
6/6/2009 10:56:25 AM Service Control Manager Error None 7000 N/A LAGESSE-1073BCF The RAM Driver service failed to start due to the following error:
The system cannot find the file specified.
6/6/2009 10:56:25 AM Service Control Manager Error None 7000 N/A LAGESSE-1073BCF The Extra Driver service failed to start due to the following error:
The system cannot find the file specified.
6/6/2009 10:54:56 AM redbook Information None 10 N/A LAGESSE-1073BCF This drive has not been shown to support digital audio playback.
6/6/2009 10:54:56 AM redbook Information None 10 N/A LAGESSE-1073BCF This drive has not been shown to support digital audio playback.
6/6/2009 10:55:19 AM EventLog Information None 6005 N/A LAGESSE-1073BCF The Event log service was started.
6/6/2009 10:55:19 AM EventLog Information None 6009 N/A LAGESSE-1073BCF Microsoft (R) Windows (R) 5.01. 2600 Service Pack 3 Uniprocessor Free.
6/6/2009 10:53:11 AM redbook Information None 10 N/A LAGESSE-1073BCF This drive has not been shown to support digital audio playback.
6/6/2009 10:53:11 AM redbook Information None 10 N/A LAGESSE-1073BCF This drive has not been shown to support digital audio playback.
6/6/2009 10:53:34 AM EventLog Information None 6005 N/A LAGESSE-1073BCF The Event log service was started.
6/6/2009 10:53:34 AM EventLog Information None 6009 N/A LAGESSE-1073BCF Microsoft (R) Windows (R) 5.01. 2600 Service Pack 3 Uniprocessor Free.
6/6/2009 10:51:11 AM redbook Information None 10 N/A LAGESSE-1073BCF This drive has not been shown to support digital audio playback.
6/6/2009 10:51:11 AM redbook Information None 10 N/A LAGESSE-1073BCF This drive has not been shown to support digital audio playback.
6/6/2009 10:51:40 AM EventLog Information None 6005 N/A LAGESSE-1073BCF The Event log service was started.
6/6/2009 10:51:40 AM EventLog Information None 6009 N/A LAGESSE-1073BCF Microsoft (R) Windows (R) 5.01. 2600 Service Pack 3 Uniprocessor Free.
6/5/2009 11:29:50 PM EventLog Information None 6006 N/A LAGESSE-1073BCF The Event log service was stopped.
6/5/2009 11:29:19 PM USER32 Information None 1074 NT AUTHORITY\SYSTEM LAGESSE-1073BCF The process winlogon.exe has initiated the restart of LAGESSE-1073BCF for the following reason: No title for this reason could be found
Minor Reason: 0xff
Shutdown Type: shutdown
Comment:
6/5/2009 7:00:51 PM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The Office Source Engine service entered the stopped state.
6/5/2009 6:45:51 PM Service Control Manager Information None 7035 LAGESSE-1073BCF\Spencer LAGESSE-1073BCF The Office Source Engine service was successfully sent a start control.
6/5/2009 6:45:51 PM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The Office Source Engine service entered the running state.
6/5/2009 4:50:22 PM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The iPod Service service entered the running state.
6/5/2009 4:50:22 PM Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM LAGESSE-1073BCF The iPod Service service was successfully sent a start control.
6/5/2009 4:50:07 PM DCOM Error None 10005 LAGESSE-1073BCF\Spencer LAGESSE-1073BCF "DCOM got error ""The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. "" attempting to start the service iPod Service with arguments """" in order to run the server:
{063D34A4-BF84-4B8D-B699-E8CA06504DDE}"
6/5/2009 4:38:49 PM Service Control Manager Information None 7036 N/A LAGESSE-1073BCF The Windows CardSpace service entered the stopped state.
6/5/2009 4:38:49 PM Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM LAGESSE-1073BCF The Windows CardSpace service was successfully sent a stop control.
I have no clue how to fix this, as I have never seen a problem like this. I also really would like to avoid a reformat/reinstall if that is possible. Google search hasn't been helping me. I have also posted a thread discussing this issue here: http://www.maximumpc.com/forums/viewtopic.php?t=93818
Any help anyone can provide would be greatly appreciated. Thanks!
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M$4 Answers
2. Access windows partition on hard drive
3.Save/backup what is needed to another hard drive
4. System restore
5. If that didn't work; format the hard drive
experience, Backtrack3
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M$
Step 1
Honestly, by this point you do not need a Virus protection as you can not enter the windows operating system. I have repaired many computers with this situation and trust me, it is quite simple.
Step 2
When you turn on your computer, make sure that the fan in running in the very beginning. If it is a virus that attacked your computer, your fan will continue running without anything on the screen. Your fan is located in the back of the computer. That is where the power supply is at.
Step 3
If your fan is still running, you must reinstall your windows operating system. Please note, do not do this until you read my next article, "How to save your files from an unworking PC".
Step 4
If your fan is not running, then this is good news for now. You must turn off all the power from your computer. I recommend you unplug the power cord behind the PC. You are going to have to open your PC
Step 5
The other reason your computer might be turning off is because the computer is overheating. The CPU is not getting a lot of air flow, when you turn on the computer, and when it goes into the operating system, the PC temperature goes up high, that's why computers need fans. But what is causing the PC to over heat? Well, its DUST!!!
Step 6
Its time for a PC clean up. Get your paper towel and q-tips. Have your magnetic strip handy, or if you don't have a magnetic strip, touch the power supply to ground your self from any electromagnetic shock.
Step 7
Get your q-tips and clean the Dust off your CPU fan. The air is not going through to the CPU, that's why the computer shuts it self down, so that the computer would not catch on fire. Clean every hole on the computer case, make sure its clear for air to enter. Your CPU fan should look like the picture.
Step 8
Clean all dust off of the computer case. Once you are done, close the computer and plug everything back in. Start your PC is it should load up.
Step 9
If non of this worked, you must open the computer case again and make sure all the Divers are plug in securely. Many times a technician installs a new drive or RAM into your system and it wasn't properly installed. Your computer will not start. Make sure the RAMs are nicely secured in the PCI slot. Make sure the 2 white side handles are inserted correctly on the ram as shown on the picture. Close your case and start your computer. That should work.
Step 10
If that did not work, it may be your RAM or Motherboard. You must go buy a new motherboard or Ram. I suggest you take it to a technician to install the motherboard, but if you know how to install a new one, good for your. Remember to back up your data. Very Important.
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M$
use knoppix and copy the whole drive to an external drive and do a clean install.
It is windows and this is the best solution for these kind of issues.
But after the clean install, please secure your system with proper AV and anti spyware and harden the box with a good fw.
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M$
Thanks for your help, but I have already solved the problem. The solution can be found here:
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.help_and_support&tid=0dc9f0a8-09a8-401c-83bb-7c434a9fd71e&cat=&lang=en&cr=US&sloc=&p=1
2. Download, install, patch and run at startup AVGFree and Spybot Search & Destroy.
Let me know in a private message if you need a "now what?" next step.
I hope someone can provide a solution for you. I know how frustrating it is. My last "mystery problem" resulted in me buying a Mac so I could do more work and less troubleshooting.
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M$
I'm sorry I missed that in your post.
I did a search for "windows welcome screen reboot problem" and found one user who reports it was a faulty memory module even though the Bios check passed.
http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=233380&messageID=2350201
Another person on the same thread said their problem started after a power outtage. Suggesting to me that it's a hardware issue too.
On the following thread it also appears to be a hardware issue:
http://www.techsupportforum.com/microsoft-support/windows-xp-support/89929-windows-xp-keeps-rebooting-before-welcome-screen-can-only-get-into-safe-mode.html
To stop the reboot “loop”:
Control panel>system>advanced>settings (under startup and recovery)> uncheck the “automatically restart” box under “system failure”
But their problem turned out to be a driver issue that wasn't compatible with Zone Alarm.
The following thread had many sympathetic users attributing it to a bad power supply, IRQ conflict and (once again) hardware failure involving memory. One suggested the "repair" option (hit F8 during startup) but before I did that I'd take it to a shop and have my memory modules and power supply tested.
http://forums.bit-tech.net/showthread.php?t=56219
Good luck, let me know if anything I put down here for you inspired you to find the solution! :)
As I stated in my question, I have already run several malware scans, with one being AVG, and I have found nothing.
Ah, forgot to say that I had cleaned out my system restore points right before I began having the problem. Isn't that ironic?