First of all, I get angry. If somebody below me on the organizational structure doesn't do what I ask them to do, or they flat out refuse because they don't want to, I get pissed off. That is my first visceral reaction.

I haven't gone to any management classes, so I don't know what the "by the book" response is supposed to be. But the way I deal with this is reminding them of my position, and how it relates to theirs. I am higher up in the chain of command than you are, so you have to do what I ask, just like I have to do what my superiors ask. That's the way it works.

Standing my ground has always worked in the past. It has never gotten to the point where somebody below me on the chart has gone over my head to a superior. I have found that if they try to challenge me and I don't back down, they tend to relent.

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