answered question
2
Votes
Votes
1
Answer
Answer
M$1.00
What are the reasons why someone would contact the Better Business Bureau versus the FTC? Please provide examples.
Are there times you should not contact either, or try to work with either?
voted interesting: williamwaco, jkmini14
answers (1)
The BBB is to businesses what the credit agencies are to consumers.
They collect reports from customers about how they are treated by businesses and make those reports available to consumers.
For an example, see http://www.loansoftware.com. Click on the BBB Logo in the upper right of the page. It will take you to the BBB report for my company.
If I sold you something and cheated you, you would report your dissatisfaction to the BBB and they would verify it. If they deem it a valid complaint they will add it to my report.
That is the limit to what the BBB can do. They collect and report information. They are not a government agency and have no enforcement powers but the are nationwide.
The FTC is the Federal Agency that regulates interstate commerce. They are not interested in individual consumers. They are interested in consumers collectively. They set and enforce regulations governing trade between companies across state lines.
They are also the Federal Consumer Protection agency and enforce all Federal Consumer Protection regulations. Note that Congress passes a law that says the FTC shall create regulations to protect consumers from "XYZ". The FTC then writes the regulations and enforces them. ( This is why federal regulations frequently completely miss or exaggerate the intention of the congress.)
They do not intervene for individual consumer problems but they are interested in getting consumer reports.
From the web site.
The Federal Trade Commission, the nation's consumer protection agency, collects complaints about companies, business practices, identity theft, and episodes of violence in the media.
Why: Your complaints can help us detect patterns of wrong-doing, and lead to investigations and prosecutions. The FTC enters all complaints it receives into Consumer Sentinel, a secure online database that is used by thousands of civil and criminal law enforcement authorities worldwide. The FTC does not resolve individual consumer complaints.
For more see: https://www.ftccomplaintassistant.gov/
Most individual complaints against any business should be directed first to the State Consumer Protection Agency ( some times called Commission)
Each state consumer agency can direct you to the appropriate location to file complaints against different companies. They will not always be reported to the same place.
They collect reports from customers about how they are treated by businesses and make those reports available to consumers.
For an example, see http://www.loansoftware.com. Click on the BBB Logo in the upper right of the page. It will take you to the BBB report for my company.
If I sold you something and cheated you, you would report your dissatisfaction to the BBB and they would verify it. If they deem it a valid complaint they will add it to my report.
That is the limit to what the BBB can do. They collect and report information. They are not a government agency and have no enforcement powers but the are nationwide.
The FTC is the Federal Agency that regulates interstate commerce. They are not interested in individual consumers. They are interested in consumers collectively. They set and enforce regulations governing trade between companies across state lines.
They are also the Federal Consumer Protection agency and enforce all Federal Consumer Protection regulations. Note that Congress passes a law that says the FTC shall create regulations to protect consumers from "XYZ". The FTC then writes the regulations and enforces them. ( This is why federal regulations frequently completely miss or exaggerate the intention of the congress.)
They do not intervene for individual consumer problems but they are interested in getting consumer reports.
From the web site.
The Federal Trade Commission, the nation's consumer protection agency, collects complaints about companies, business practices, identity theft, and episodes of violence in the media.
Why: Your complaints can help us detect patterns of wrong-doing, and lead to investigations and prosecutions. The FTC enters all complaints it receives into Consumer Sentinel, a secure online database that is used by thousands of civil and criminal law enforcement authorities worldwide. The FTC does not resolve individual consumer complaints.
For more see: https://www.ftccomplaintassistant.gov/
Most individual complaints against any business should be directed first to the State Consumer Protection Agency ( some times called Commission)
Each state consumer agency can direct you to the appropriate location to file complaints against different companies. They will not always be reported to the same place.
source(s):
Personal experience.
Personal experience.
Related questions
140 characters left
ask any question
