Advice based on my reading of CompUSA's policies, and my dealings with them in the past: If you haven't openned the product, you're in much better shape. If you have opened it, they'll probably charge you a 15% restocking fee (they cannot sell "used" products at the same price, and it isn't fair to them either for you to cost them money). Ask nicely, explain your circumstances. If you're kind and courteous and explain the situation, you will have better luck. Going in and whining/yelling/demanding satisfaction does sometimes work for people with really strong personalities, but it also sometimes gets them escorted off premises and/or arrested.

The company has policies regarding returns, which their employees are supposed to follow, possibly at risk to their jobs if not. Being nice suggests they might cut you a little slack. But be prepared to accept a 15% fee as part of the bargain, that's part of their policy as explained online (see below) and they aren't going to give up their job to make one individual customer happy on a small purchase. I've dealt with both sides of this, if you ask for their understanding but are willing to extend some of your own, you'll probably come out happy from the situation. Below are their actual policies. The best thing you can do is go in and talk to someone. Preferably do so when they aren't swamped and it's not 5 minutes to closing time. Good luck, and to give you some guidance I've included all of CompUSA's relevant policy information below, as well as the contact details for the store you mentioned.


Here is the Return and Price Matching information from CompUSA's website:

"Return policy and limited guarantee against defects
Every third party product you buy from CompUSA.com is backed first by the product manufacturer's warranty. CompUSA.com's 30 day limited warranty against defects, may also apply. CompUSA.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or CompUSA.com. Leased merchandise is not eligible for this warranty. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to CompUSA.com's limited 30 day warranty described above. Hardware confirmed as defective by the product manufacturer or CompUSA.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. CompUSA.com will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product click here to get an online return authorization number. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued by CompUSA.com or when the product manufactures or distributors return policies supersede ours.
CompUSA.com'S Price Guarantee
CompUSA.com'S PRICE GUARANTEE: Shop with confidence, our price guarantee includes time of sale price matching as well as 30 day price protection.

CompUSA.com’s point of sale price match policy: At point of sale we will match any competitor’s price on identical offers or items. The item must be in-stock, available for immediate shipment and be in the same condition as the CompUSA.com advertised item. Price matched items are limited to one per household. Sorry, but we do not offer price matches on any item that is advertised below CompUSA.com’s actual cost.

CompUSA.com’s 30 day price protection policy: In the event our regular advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a CompUSA Credit in the amount of the price drop good toward the purchase of anything else we sell. This price protection policy only applies to regularly advertised products and doesn't apply to limited time sales, instant savings offers, instant or mail-in rebates, private offers, auctions, open box items, limited quantity and close out items or other promotions or offers and may not be used in conjunction with other discounts. Due to fluctuations in the industry, CPU’s, Memory, and products or bundles containing a CPU or Memory (ex. Desktop and laptop computers) are not included in our price protection policy. Prices on CPU and Memory are subject to frequent change and we cannot offer price protection on these items and products containing these items in the event prices rise or fall."

From: http://www.compusa.com/sectors/aboutus/legal.asp#return

Here is a link to a page that puts this in somewhat more plain English (and would not copy and paste as well).
http://www.compusa.com/sectors/help/return.asp

And here are the contact details for the store you mentioned: http://www.compusa.com/retailstores/compusaStores/jack.asp
Source(s):
Personal experience with purchases from CompUSA
Professional experience with returns to them and elsewhere for work
Friends and family working there and at other electronics retailers
http://Compusa.com

Asker's Rating:

Permalink | Report