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roybott 3
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No one has voted on this question yet :(
3 years ago

Possible Mahalo Bug? - Asker doesn't get to select the best answer if the Q was not answered within 4 days?

I asked a question on here about 6 days ago but no body answered it until yesterday, so I went and read the answer and decided that it was correct and then wanted to select it as the best answer and rate it. However the only option I had was to VOTE it as the best answer, meaning I couldn't rate it either.

The question in question is: http://www.mahalo.com/answers/apple/how-do-i-unauthorise-computer-that-no-longer-exists-from-my-itunes-account

Is this a known scenario? Is it by design? What are the reasons for it?
Tip for best answer: M$1.00
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hillo's Avatar
hillo | 3 years ago
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Hi, @roybott, Good catch.

I'd suggest sending this user experience information directly to Mahalo Answers either via the 'contact' tab that appears at the top of the Mahalo.com page or via contact@mahalo.com or feedback@mahalo.com.

It is possible that this 'bug' is being worked on already, but if not, you will likely get some feedback from the developers or MA staff on your question.

You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.

M$

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aleghart | 3 years ago
3
From what I can tell, the "undecided" filter picks up questions that are 4 days old.

http://www.mahalo.com/answers/?filter=undecided

I'll vote that answer. Strange that you are locked out of voting. Seems a meaningless penalty.

You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.

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roybott's Avatar
roybott | 3 years ago Report

I can vote for it, but normally the Asker can just decide which one is the best answer (without the need for a vote) and then rate and comment on the answer.

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pazaq | 3 years ago
6
I've pointed out something similar to this. If a question is answered on the 6th day. It shoes up in the undecided 6 days out instead of 0 days out. I'm not sure if they can fix this easily. This has to do with the fact that they probably are not storing the individual dates of when the question was asked when it was first answered. They are probably working everything off of just the creation date of the question.

Good Luck!

You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.

M$

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