1 year, 6 months ago
playing zynga poker last night and ordered chips and now there gone. how can i get them back?
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M$1 Answer
Hello @dave8679.
Your best bet would be to contact Zynga's support to find out where the problem occured.
Zynga's support is handled at the link below:
www.zynga.custhelp.com
The support topic states the following:
---quote---
It is required that you follow the below steps before contacting Customer Support. Without completing these steps, your processing time will be extended.
1. Remove any alternative emails from your Facebook account.
• Select Account Settings from the Settings drop down menu.
• Go to the “Email” section and click the Change option to view all of your addresses.
• Check the list for any unusual addresses, and remove any that you do not recognize.
2. Make sure that your security question has not been changed.
• If you do not have a security question on your account, we suggest that you select a question from the drop down menu.
3. Check the “Mobile” tab on your “My Account”.
• Check to see if there are any mobile numbers that you do not recognize.
• To remove any unrecognized numbers select “Remove”
4. Check your personal e-mail account.
• Make sure you can still sign in and that all settings are correct.
5. Remove all Poker applications.
• Click on Account and select Privacy Settings.
• Locate "Applications and Websites" at the bottom of the page and click on "Edit your Settings".
• Find the game in the Application list and click "X" to remove.
6. Clear your browser's cache.
7. Change Passwords.
• Change the password to your personal email account.
• Change password to your social network.
8. Add Zynga Poker to your social network.
• To add the applications to your account, access the following link http://zyn.ga/5g.
9. Run a virus scan. Some of the scanners commonly recommended are:
• Avast
• Malwarebytes
• Adware
---/quote---
Your best bet would be to contact Zynga's support to find out where the problem occured.
Zynga's support is handled at the link below:
www.zynga.custhelp.com
The support topic states the following:
---quote---
It is required that you follow the below steps before contacting Customer Support. Without completing these steps, your processing time will be extended.
1. Remove any alternative emails from your Facebook account.
• Select Account Settings from the Settings drop down menu.
• Go to the “Email” section and click the Change option to view all of your addresses.
• Check the list for any unusual addresses, and remove any that you do not recognize.
2. Make sure that your security question has not been changed.
• If you do not have a security question on your account, we suggest that you select a question from the drop down menu.
3. Check the “Mobile” tab on your “My Account”.
• Check to see if there are any mobile numbers that you do not recognize.
• To remove any unrecognized numbers select “Remove”
4. Check your personal e-mail account.
• Make sure you can still sign in and that all settings are correct.
5. Remove all Poker applications.
• Click on Account and select Privacy Settings.
• Locate "Applications and Websites" at the bottom of the page and click on "Edit your Settings".
• Find the game in the Application list and click "X" to remove.
6. Clear your browser's cache.
7. Change Passwords.
• Change the password to your personal email account.
• Change password to your social network.
8. Add Zynga Poker to your social network.
• To add the applications to your account, access the following link http://zyn.ga/5g.
9. Run a virus scan. Some of the scanners commonly recommended are:
• Avast
• Malwarebytes
• Adware
---/quote---
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
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