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M$2 July 06, 2009 04:31 PM

What do you think of this Mahalo page that explains How To Back Up Your Computer Hard Drive?

How To Back Up Your Computer Hard Drive

I've worked hard on this page. I'm still revising the text to make it clear, but in general what do you think about this page?

If you were looking for instructions on how to backup your computer, would you be satisfied with this page?

What do you think of the general 3-tier process that I've outlined?

Do you have any technical suggestions or revisions?

Can you list at least 1 positive, negative and interesting thing about this page? More than 1 is appreciated - but 1 of each would help me out.

Best answer and the tip goes to the person with the most insightful answer that gives me the most things to improve on. Any help is appreciated.
Interesting Question?  Yes (2)   No (0)   

Interesting: bunnyphuphu, defolts

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July 06, 2009 05:01 PM
My thoughts:

Far too windows centric to be a good general reference.

"The absolute best way" is a silly statement for something with as many options and alternatives as back-up.

You should certainly provide links to multiple alternatives of local and on line back-up. What about one touch proprietary solutions that come with big hard drives? What about built in tools? What about open source?

More discussion about backup strategy, frequency, difference between synchronization and backup, etc

You've bit off a big issue here, and frankly I don't think you've done it justice yet. Still, a good start.
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Helpful Answer?  (0)   (0)    Tip whiskeybravo for this answer
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July 06, 2009 05:19 PM
Thanks for the comments and help Whiskeybravo!

"Far too windows centric to be a good general reference. "

The only thing that's really windows centric is my recommendation of the syncbackse software. I think that I'll take your advice and try hard to find a cross platform solution. Right now, syncbackse is the easiest free software that I know about. Do you have any recommendations?

"a silly statement"

You might be right. However, there are a lot of options and I'm trying to build a bit of trust with the reader by highlighting that this is the best guide available on the subject. It might not be the best guide yet... but I'm hoping with your help it could be!

"You should certainly provide links to multiple alternatives of local and on line back-up."

Well, I've got the "top 10" online alternatives. You're right... I should expand on the "local" software alternatives as well.

"More discussion about backup strategy, frequency, difference between synchronization and backup, etc "

I might disagree with you on this one. This is a how-to guide. I need to form a clear and concise guide on how to do something and while the theoretical discussion of these things would certainly interest me, I don't think that it would serve the page well. Perhaps this is worthy of a a new Mahalo page to keep things clear and work within the confines of the Mahalo system.

Thanks again!

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July 06, 2009 09:26 PM
Far too windows centric? windows is what most people use so the information is relevant to the majority of people.

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July 08, 2009 05:54 PM
Defolts - true perhaps, then title it "how to back up your Windows system" (subtitle: because you know it is going to fail when you need it the most... sorry, I could not resist)

Robbrown - I'll admit I overlooked the top 10 in my previous review. Suggest you refer to the list in your body text. The list only covers online backup solutions, not local backup tools as you note.

I certainly support you striving to be the best, but fairly i would still say something like "There are many different options for backing up data. The purpose of this tutorial is to show you an affordable, simple, proven method to secure your data through backup"

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July 06, 2009 05:21 PM
Quick reactions...

It's a helpful topic to cover. The first question to ask though is what kind of person seeks help on such a subject?

The answer is important because I think the page is more than a bit intimidating for the non-techie. The phrase "3-tier process" scares me, and I'm at least somewhat geeky! :)

Likewise lumping in home users and businesses with up to 50 employees is not a great idea. If you want to cover both, have clearly marked sections for each other them.

Even if in reality what there is to do is much the same, it's a fail from the branding perspective, as the average home user will shy away from something that they're told is suitable for businesses, and businesses will wonder if a solution for home users is really capable enough for them.

I'm not really answering the question in the way that you set it out. I'll take a shot at doing that now...

- "If you were looking for instructions on how to backup your computer, would you be satisfied with this page?"

No.

Among other things I'd like more of an overview of my options, and the pros and cons of them. Also I would like everything explained in simpler language, and with a rationale for why I should do it and when not to bother, as well as how to do it.

- "Do you have any suggestions?"

I think I already made quite a few, at least implicitly! :)

Clearly separate out sections for home and business users, or have two different pages for them.

Give up the term 3 tier process. It is a three stage process, or there are three main methods to consider, or perhaps there are three levels of safety.

- "Can you list at least 1 positive, negative and interesting thing about this page? More than 1 is appreciated - but 1 of each would help me out."

Positives:

Straightforward product recommendations
Video how tos
Links for hard drives (but not sure if they are affiliate, which always makes me think twice)

Negatives:

Doesn't answer some of the questions I would have...

- Why not burn DVDs?
- USB stick copy of important docs?
- What's important to backup?
- If I don't like your single recommended product, what are some other things I could look at?
- Isn't this all overkill for me?
- How time consuming is this?
- If I'm a business or a family with multiple computers, what do I do different?

Interesting:

Sorry. Nothing about the subject of backups could ever be interesting to me! I only even looked at the question and your page because it was you asking.

Which brings me to what I would really like to know about backups: How can I keep such boring chores to a minimum? :)

Helpful Answer?  (0)   (0)    Tip philipy for this answer
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July 06, 2009 11:17 PM
Great tips! Thank-you!

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July 07, 2009 12:40 AM
My only agreement with @philipy on this is the '3-tier' word.
I managed a call center and we used that term when things got bad or ugly, they went to the 3rd tier.
3 steps, areas, processes, layer. Anything would be better than the dreaded tier! (I love the layout!)

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July 07, 2009 12:58 AM
I've changed the "3-tier" stuff to "3 step".

There are 3 steps in the how-to so I figure that language should hopefully work out better.

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July 06, 2009 07:16 PM
Looks good. most important to have off-site storage of some kind of your data is real important to you!

Helpful Answer?  (0)   (0)    Tip krysstel for this answer
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