Answered Question

rosshann

M$2 February 24, 2009 04:31 PM

Dell Inspiron 1720 bluetooth issues, help!

I have a Dell Inspiron 1720, I recently did a wipe and reload and everything went very well except for one thing. For some reason I can not install the driver for the Bluetooth. I have the driver install disc that came with the laptop and I downloaded the driver from the Dell website. What happens is after the file unzips and right at the beginning of the actual install I get this pop up message, "The installer must be run in Windows Vista". And I do have Windows Vista installed. Like I said everything else is good, just the bluetooth driver, any insight?

Interesting Question? Yes (0) No (0)

RSS

Best Answer Chosen by Asker

robbrown

February 24, 2009 04:57 PM

I can find some folks with the same & similar problems as you're experiencing.

However, these problems happened a few months ago and I would assume that there has been a driver update to resolve the problems.

Here's some information that might help:
http://en.community.dell.com/forums/t/18960286.aspx?c=us&l=en&cs=04&s=bsd

http://en.community.dell.com/forums/t/19181076.aspx?c=us&l=en&cs=04&s=bsd

http://en.community.dell.com/forums/t/19247873.aspx?c=us&l=en&cs=04&s=bsd

So it seems that a hibernation / sleeping problem might be to blame. If the Bluetooth Module correctly appears in the Device Manager, my quick first attempt at a resolution would be to restart the computer, turn off all power saving features especially hibernation, restart again, install the driver and see if it lights up.

Because these support posts are somewhat dated, I might give Dell a call (1-800-WWW-DELL) about this problem. Ask them specifically "has the bluetooth compatability issue been resolved with the Inspiron 1720". To save time, if the tech support rep says anything other than "let me look that up", ask to speak with a Manager until someone says they'll look it up for you. Dell's internal documentation system is a lot more accurate then the mash of information they call support online. Don't get me wrong, I like Dell Computers.

Asker's Rating:

• I appreciate the information, I am going to work on it this weekend.

Helpful Answer?

(0)

(0) Tip robbrown for this answer

Permalink | Report

Answer this Question

Ask a Question

Top of Page

Buy Mahalo Dollars with Credit Card or PayPal

Top Members

This Week All Time

buddawiggi
2nd Degree Black Belt
27184 Points
M$783.09 Earned
opher
Purple Belt
4186 Points
M$192.17 Earned
annelisle
Purple Belt
2726 Points
M$82.97 Earned

See All

Most Popular Tags

mahalo(1617)

twitter(947)

iphone(464)

music(459)

google(357)

food(320)

internet(305)

online(295)

beer(279)

money(262)

facebook(255)

movies(255)

apple(251)

aotd(235)

answers(224)

health(219)

video(207)

dog(205)

free(203)

windows(196)

See All

Welcome New Members

tyyarns, November 28, 2009 06:35 PM
karenbarber, November 28, 2009 06:33 PM
fb_1365460222, November 28, 2009 06:18 PM
blahblahblahh, November 28, 2009 06:17 PM
carmenrami, November 28, 2009 06:07 PM

Mahalo Dollars are the currency of Mahalo Answers.

Each Mahalo Dollar costs $1.

Once you earn more than 40 Mahalo Dollars, you can request to be paid via PayPal. Each Mahalo Dollar is currently worth $0.75 when paid out via PayPal. Learn More