2 years, 2 months ago
Is GM shirking off responsibilities by blaming recalls of 1.3 million cars on supplier linked to Toyota ?
Saw this news on a Financial Times article:
http://www.ft.com/cms/s/0/517a938a-2664-11df-aff3-00144feabdc0.html
1.3 million cars recalled, a power steering problem on GM cars that has already causing 14 crashes.
“General Motors has blamed a supplier partly owned by Toyota for a faulty car part that led to the recall of 1.3m Chevrolet and Pontiac cars in North America.
Bob Lutz, GM's vice-chairman, yesterday told the BBC in Geneva that the supplier - separately identified as JTEKT, a joint venture between Toyoda Machine Works and Koyo Seiko - had not met "all requirements for reliability and durability".”
Why GM still uses the supplier if it had not met "all requirements for reliability and durability" ?
Which practice do you think is more appropriate in company PR and customer relationship ?
1. Admit and apologize
2. Blame it on supplier
Any insights ?
http://www.ft.com/cms/s/0/517a938a-2664-11df-aff3-00144feabdc0.html
1.3 million cars recalled, a power steering problem on GM cars that has already causing 14 crashes.
“General Motors has blamed a supplier partly owned by Toyota for a faulty car part that led to the recall of 1.3m Chevrolet and Pontiac cars in North America.
Bob Lutz, GM's vice-chairman, yesterday told the BBC in Geneva that the supplier - separately identified as JTEKT, a joint venture between Toyoda Machine Works and Koyo Seiko - had not met "all requirements for reliability and durability".”
Why GM still uses the supplier if it had not met "all requirements for reliability and durability" ?
Which practice do you think is more appropriate in company PR and customer relationship ?
1. Admit and apologize
2. Blame it on supplier
Any insights ?
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