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2 years, 9 months ago

I'm trying to put my some pictures and songs I saved on an external hard drive onto my new laptop, but I get a recovery partition warning...

When I open the D: it shows 1 file called "RECOVERY" - when I try to open it, it says

"Recovery Partition
Warning!

This area of your hard drive
(or partition) contains files used
for your PC Recovery.

Do not delete or alter these files.

Any change to this partition could
prevent any recovery later."

I really, REALLY need to try to get these files back. My wedding pictures are on there and my other laptop that had them on it died.
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videopia's Avatar
videopia | 2 years, 9 months ago
3
I believe your computer is set up so:

C:/ is your main drive
D:/ is your recovery partition (should be very small)

Your new external drive should show up with a higher letter. So, hypothetically,

E:/ might be your CD/DVD drive
F:/ could be your new external hard disk drive

So my suspicion is that your new computer is not seeing the new drive.

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videopia | 2 years, 9 months ago Report

Yea, your computer is not seeing your new drive. Most drives will need to be plugged into the wall for power and it might have a power switch, then USB out to USB in on your computer.

I am unclear: you already copied your files to the external drive using the old computer, right? Now the files are on the external drive, but you want to copy them back to the C:/ drive on your new computer?

Do you have another computer to test the external drive on?

jbennettrv's Avatar
jbennettrv | 2 years, 9 months ago Report

The only drives that show up are E:/ (DVD RW Drive), C:/, and D:/ (recovery) drives are showing in My Computer even though the external hard drive is connected.

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geekmiser's Avatar
geekmiser | 2 years, 9 months ago
3
There's a lot of good advice here. If none of these work for you, download Ubuntu 9.04. You will get an .ISO file that you should burn to a regular CDR or CDRW (not a DVD). A new computer today should just let you double-click or right-clkick he file and say "Burn disc from Image" or something like that.

Boot from this CDROM. It will load Ubuntu Linux (but not install on your computer). After it's loaded, you should see an icon for your laptops hard drive right there on the desktop. If you plug in the external hard drive after the system is loaded, you should see another icon show up for that drive. You should be able to drag an drop folders from the external to the other drive.

This might not help you use your external drive in Windows, but it might help you get your wedding photos back and copy those to the new laptop.

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geekmiser's Avatar
geekmiser | 2 years, 9 months ago Report

actually, if the HDD is failing and its NTFS, I have much better luck reading the drive in Linux or Mac than I do in Windows. When it comes to NTFS, I'll say that Linux and Mac are "dumb". All they can do is look at the file system, read, write, copy, delete. They can't access the ACL and all of the extra features of NTFS. Which in fact turns out to be a benefit because Windows tries to act "too smart" and fix things. Like if something Windows views is critically wrong with NTFS, it won't look at the files at all and will ask you to reformat the drive. Whereas the same drive in Linux or Mac will just open up and let you copy files off.

gtmurff's Avatar
gtmurff | 2 years, 9 months ago Report

This will help solve some Windows issues, but if the HDD is failing, this may not work. But I like the train of thought.

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finalbroadcast's Avatar
finalbroadcast | 2 years, 9 months ago
3
The first step to seeing if your Drive is attached to your Computer is under device manager. You can drill down through the USB devices to find your external drive and make sure the proper drivers are installed. After that using disk management as detailed in my source will help you map a drive letter. If that doesn't work, try hooking the external drive up to a friend's PC to see if it shows up there and has your Data this may help you determine if the Hard Drive is bad or you're just having difficulty getting the right drivers for it, or other issues with your machine.

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tommybyrd | 2 years, 9 months ago
3
You need to check two things: Device Manager and Disk Management. The quickest way to check both of these is to right click on "My Computer" and click "Manage". If there is nothing in Device Manager with either a red X or a yellow ? next to it, look under the USB category for anything called "USB Mass Storage Device".

Next check disk management. D:\ on this new computer is set by the manufacturer as a recovery partition. It sounds like from your experience that D:\ was your external USB drive on your old computer and some finicky USB storage devices will stubbornly keep the same drive letter even across computers. If this is the case, you should see something in Disk Management that looks like your external hard drive (probably Disk 1, but the easiest way to tell is to match the drive size).

If you see the drive in Disk Management, right click on it and click on Change Drive Letter and Paths. Choose a new drive letter for it. Typically the drive letters that are already taken will not be available, but you might want to double check. If it's there and it allows you to change the drive letter to something that isn't already taken, then you should be in the clear.

If it's not showing up at all either in Device Manager or Disk Management, then stick the drive in the freezer (no I'm not kidding). A good overnight freeze has saved many failed hard drives for me. If it works but then disappears again after you copied some data, stick in in there again. You can't hurt a hard drive by freezing it, but I usually wrap mine in a paper towel or a plastic bag to keep it from getting condensation on it.

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jacob peacock | 2 years, 9 months ago
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I would recommend trying GetDataBack to do a recovery on the drive. You can find the software here: http://www.runtime.org/data-recovery-software.htm

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winmaster's Avatar
winmaster | 2 years, 9 months ago
5
D:\ is not your external hard drive, it is a recovery partition provided by your manufacturer. You didn't say what OS you were running (I assume it's a new computer and that you are running Vista).

Does your computer make a sound when the drive is plugged in or removed? If not, then your computer is not detecting your external hard drive. Make sure it has power and that you are plugging it correctly. Also, if you aren't sure, check to make sure the port on your computer that you are plugging it into is working. If it is a brand new computer, it could have a defect.

If it does make a sound, then check disk management. The external hard drive should be listed as a physical device and it should have at least one partition mounted with a drive letter assigned. Follow the instructions here to do this: http://www.windowsreference.com/windows-vista/how-to-use-disk-management-in-vista/ (I don't have Vista so I can't give you personal instructions). If it is listed but no partition is mounted, right click on it and select Mount Partition.

If it does not show up in disk management, then check the device manager. Open it up using the instructions here: http://windowshelp.microsoft.com/Windows/en-US/help/2d8d5582-c5bc-4395-945f-5c6a273c5afa1033.mspx
Check to see that your external hard drive is listed and not malfunctioning. If it is listed and has an exclamation point icon by it, it is malfunctioning and you need to take further steps to get it to work. Double click on it to bring up its properties and error code. Use that to figure out what's wrong.

Reply if you need more help and good luck!

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geekmiser's Avatar
geekmiser | 2 years, 9 months ago Report

winamster, this is good - gtmurff also mentions Disk Management, but this answer helps diagnose whether or not the external drive is actually working. jbennettrv, said the old laptop failed, what kind of failure? was the external drive plugged in while it failed?

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gtmurff's Avatar
gtmurff | 2 years, 9 months ago
4
Hmm the recovery partition is usually provided by the manufacturer of the machine if ever you needed to restore your system. You generally wouldn't be writing files there. If you did, it could prevent you from restoring the machine. Are there any other drive letters showing up in My Computer?

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jbennettrv's Avatar
jbennettrv | 2 years, 9 months ago Report

The same drives show up either way. Ok, now I have a whole new problem. Haha. Any idea why that would be?

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jbennettrv | 2 years, 9 months ago Report

Just E:/ and C:/

gtmurff's Avatar
gtmurff | 2 years, 9 months ago Report

Hmm, right-click on My Computer, then goto manage. In the window that appears click on Disk Managmenet. You should see a graphical representation of the hard drives. It's possible you might see the external drive and be able to assign it a drive letter from there.

You could also take the external drive to another computer and see if it has the same problem recognizing the disk.

gtmurff's Avatar
gtmurff | 2 years, 9 months ago Report

What drive letters show up when you disconnect the external drive?

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hellcaretaker's Avatar
hellcaretaker | 2 years, 9 months ago
3
put windows Cd and go for windows repair

Then try i think this should work.

Note: use only original window for this

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winmaster's Avatar
winmaster | 2 years, 9 months ago Report

They aren't trying to fix their computer, they are trying to copy files from an external hard drive.

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fstopsurreal's Avatar
fstopsurreal | 2 years, 9 months ago
3
This is why I don't do Windows. Plug your drive into a Mac, or better yet, head the the Apple Store and ask a Genius to do it for you!

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fstopsurreal's Avatar
fstopsurreal | 2 years, 9 months ago Report

I was not trying to be a Mac Fanboy, just offer sound advice from a professional photographer. I even suggested that an Apple Geek employee would be happy to help you, showing you what kind of customer service Apple is known for. Knowing that, you might be convinced to switch at some point in the future. Macs just work for photos. If the hard drive is damaged (or memory card), I also recommend a program on the web called FileSavage. It just works!

geekmiser's Avatar
geekmiser | 2 years, 9 months ago Report

Actually plugging the external drive into a Mac has a high chance of success - higher than Windows actually - as long as the Mac has the NTFS-3G program installed. Voting this unhelpful is short sighted.

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