If you've ever owned a recalled toy, have you ever actually call the company for a refund?
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$8 Answers
I have 2 kids at the age of 10 and 2 so we always have a bunch of Toys around the house ( actually quiet the Toy store since my Father in law has over 18 siblings ... yeah !! )
It would be a perfect world if you would not even make it out of the store with a recalled toy—if you still find one on the shelves, retailers (at least the big ones) will likely catch it at check out because the UPC code will have been flagged.
But if you do end up with something that has to go back to the Island of unsafe Toys, there are some things you can actually do to reduce problems on your end and without having to argue with the Store or Customer Service lines that not only steal your time but also get on your last nerve with their " nice " operating system !
I subscribed to the CPSC's email recall lists and check it before I go shopping for a certain toy that way I will be on the safe side.
However we all know Grandparents, Aunts and Uncles as well as Friends - you never know what Toy your child will get and to be honest who really checks every time online if a Toy has been recalled or not when you go to a store ?
I know it from myself - I just want to go and buy some Milk and end up with a bunch of Toys and forgot the Milk.
Many manufacturers try to get you with their no return policy after a certain Time has gone by or try to tell you that you have to pay for shipping.
But that is not true - once a Toy has been recalled reputable manufacturers cover all the costs, including shipping - and will take back toys even years after a recall is first announced.
You can check the CPSC's database to ind individual recall agreements.
Its best to know your rights ( like my husband always says ...yes it is very annoying sometimes lol )
I would take a recalled toy back to the retailer and get a refund. Let them deal with the manufacturer.
I always try to be on the save side and try to find out what the store's policy is before making any purchases.
Toys 'R' Us, for example, has a policy of offering store credit for the full value of any recalled toy, even if it was purchased elsewhere !
But some stores try to be smart and offer you a replacement - best thing is to avoid replacements. If a manufacturer offers to replace recalled products rather than offer a refund, you should take a pass.There have been instances where replacement toys or products have the same design or materials flaws as the recalled version, or some new problem. In this case, you should try to get a refund from the store and let them deal with the drama with the manufacturer.
I also think it is very stupid for some people to go ahead and sell those Toys on Ebay thinking they will make some cash out of it and sell it to another Family without mentioning that the Toy has been recalled - what if their kid chokes on it or gets sick from it ?
If you really think about it , it could also be your child !
When a Toy has been recalled there has been a reason for it .... if it would be safe there would be no reason to go and pull of a bunch of Toys from the shelves and lose money !
Nobody is perfect and like I said who really checks on every single Toy before they buy it - many mommys will probably agree with me when I say that I have bought a couple of Toys for my kids just to make them stop nagging me when I am in a rush or when I just dont have the nerves for dealing with * throwing their selves on the floor screaming and kicking and crying because you dared to say no * issue !
The best thing you can do is make sure it is age appropriate and safe - if u do happen to get one of the bad seeds take it back to the store and you will be headache free !!
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
I have tried dealing with "customer service" "professionals" in all sorts of companies, and it has never ended with me being happy. I find that businesses will do what is easiest/cheapest/least damaging, with little or no regard for humanizing, or even ADMITTING, any sort of fault.
In addition, anytime I had instances similar to this (closest being a rebate I tried submitting) went poorly for me. One I submitted a rebate claim to an online store, I will leave it nameless, for 70 dollars. I waited and waited. A few days after I should have heard back, I called. After a few frustrating minutes yelling words like "agent", "no", and "manager" to a computer system, I finally got a human. Oh, that rebate was not submitted correctly, it just expired, there is nothing we can do for you. So basically I ate 70 bucks because of "customer service" representatives.
I would say do not call, save yourself the frustration, and either store it safely for resale later (good idea), send it to initial supplier (if only so they can dispose of it properly) or just throw it away (in as safe a manner as you can).
Lifetime of bad experiences with Customer Service Agents
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$I didn't send the car seat back because sending it to them would have cost me $30, a fee that they would not repay.
Personal
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
