If you were on hold for four hours in a single day, what sort of music would you prefer the hold music to be?
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M$12 Answers
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M$But if you want nice music, that everyone can tolerate, you should consider "white" music, instrumental, simple, basic, so it can be processed easily by whomever is listening. No lyrics, no complex melodies.
I'm sure you can even compose it online, if you wanted to. Or use a simple DJ program to compose a nice, friendly, 10/20 minute loop of easy listening music. It won´t get you any Grammys but it will prevent you from being killed by your costumers :-)
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M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
Or better yet... offer a reliable call-back & queue service. Tell the person about to be on hold that they will receive an automatic call back when the next opperator becomes avaliable and give them the option to enter an alternative callback number (a cell for example). At the same time you give the person the call-back option, give them a unique numeric code so that they can return to the queue at any time.
The script might go something like this:
"Welcome to ABC company. Thank-you very much for calling. Unfortunately, all of our support operators are currently busy. You're welcome to wait on the line, however for your convinence, we have an advanced phone system. If you would like to receive an automatic phone call back, please press 1 now.
<<1 pressed>>
Again, we apologize for the delay however we take support very seriously and want to ensure that each of our clients is very well taken care of. Thank-you for using the automated call-back service.
Immediately when the next representative is available, you will automatically be called at xxx-xxx-xxxx. If you would like to enter an alternative phone number (for example a cell phone) please feel free to enter it now and we'll call that number instead.
<<blah blah blah>>"
I hope that this helps.
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M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
The government regulates all free radio stations. They should have the right to broadcast it as an alternative to the godawful stuff that is currently used.
And Timberlake needs to die. A horrible death. Real soon.
Is popular music appropriate for a governmental entity? Can Timberlake bring Sexy Back with taxpayer dollars?
But if I have to listen to anything, I'd rather Mozart than some soft-rock garbage or no lyric knockoff of a popular song.
Classical music is a classic hold tone. If you want to hear what great hold music is, you should call me right now and I'll put you on hold for 4 hours. Private question me for my phone number.
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M$
6 hours on hold is better than the places I've called that after going through a ten minute phone menu you get a message saying, "We're sorry but all representatives are currently on the phone. Please try again during our regular business hours - *CLICK*". At least put me on hold so I can have help SOMEDAY!
It's always IRS or state agencies that you get stuck on. I actually held for the IRS for 6 hours once. Ridiculous. I like the pink panther theme song though.
I usually just put the phone on speaker and go do something else within earshot.
Unfortunately, I am on hour three of my music holding. I think the State of Colorado is offering the didgeridoo within a bossa nova song. Now, we are on the Pink Panther theme song!
Bruce Hornsby's music is wide ranging, exciting, and danceable.
Both have a discography that is far more than 4 hours longs.
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M$
I'd definitely want to hear anything from the late sixties-early seventies; i. e. The Beatles' Abbey Road, Pink Floyd's Dark Side of the Moon, or Led Zeppelin's Led Zeppelin IV (which features Stairway to Heaven).
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M$I tend to like orchestral pieces since the many instruments create a nice blended sound.
I also don't want to have a recorded human voice break in every 30 seconds reminding me that I'm on hold and someone will be with me as soon as possible...
Also, please don't cycle continuously through the same 10 minute clip! That can make almost anything sound bad after a few listens.
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
M$
Wow - that's a really good idea. Push "1" if you like this song, push "2" if you don't, and then it creates an automatic playlist for you if you're on hold for a long time.