If I discontinue my landline telephone service, will I still be able to dial 911 in case of an emergency?
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M$5 Answers
If you go to VOIP for your phone service, don't forget that Internet telephone service relies on Internet service, which in turn relies on electricity. Well, 911 still works, in most cases. In California, telephone companies are required to keep the line “warm” even if service is voluntarily or involuntarily discontinued. This access to 911 service is often referred to as ‘warm line access’ or ‘quick dial tone,’ so named because a minimal amount of electricity continues to run through the line. You may not get a dial tone, but plug a phone into a socket with no phone service and the phone will light up. .
By law in every state, telephone companies must continue to offer 911 service to people who voluntarily or involuntarily discontinue service. The utilities regulations provide that the phone companies must provide existing and newly installed residential telephone service with 911 access “regardless of whether an account has been established.”
Telephone companies are only required to offer 911 access if technology allows. The utilities codes also say that “… to the extent permitted by existing technology or facilities.” So, if you cut all electricity to the ‘warm lines,’ then AT&T and Verizon can’t offer emergency service (one reason why you would cut the warm line is to use your home's copper wires for VOIP service — but most VOIP users don't do this).
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www.pbx101.com
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Are you sure stacygrunt that you can still contact 911 if you are using a Vonage VoIP service? Have you tried it? Well, I suggest to take a local number instead from telecommunication provider such as RingCentral and avail of many features and functionality, which offers other services such as auto attendant greeting, unified communications, etc.
www.ringcentral.ca
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M$"If there is a power outage during an emergency, your wireline phone, wireless device, or VoIP service may not work unless you have a back-up power supply. If you suffer only an electrical power outage, you should still be able to use a traditional wireline (but not cordless) telephone, because electrical and telephone transmissions use different circuits or wires and telephone company facilities have back-up power available. If you keep the battery on your wireless phone or other device fully charged, these devices should also continue working during a power outage." (1)
Similar information was listed in this forum, although some of the links are now dead:
http://www.alldeaf.com/deaf-products-technologies/19005-911-unused-landline-phone-lines-2.html
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A lot of local landline telco's are using the 911 service as a way to retain customers. Rest assured that Vonage (and many other) VoIP providers have absolutly no problem with 911. When called, 911 responds to the address on your bill (just like a regular landline).
Also, all Cellular telephone companies have access to 911. So if by some chance your Internet service isn't avaliable, you can always call from your cell phone.
Last, if you request a "dry loop" when cancleing your phone service, most phone companies / technicians disable incoming and outgoing calls but 911 is still avaliable on the line. A dry loop leaves the wires physically connected to the central office of your telephone company for DSL or future use. Dry loops are the easiest way for your phone company to "cancel" your service because it's usually a simple software change that can be completed without dispatching a field technician.
So, keep in mind that landline telephone companies use 911 as a marketing method. Don't listen to them... there are plenty of ways to contact 911 in case of an emergency.
I've used Vonage for a couple of years and have had outstanding service.
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