2 years, 11 months ago
I'd like to know how much Convio charges for telephone support on their "Advocacy" product.
You'll have to call them and ask their sales people directly. I'm doing some research on the subject. If they have different plans, I'd like to know what each one costs, and what they include (for example: $100 / call, $900 / 10 calls, etc.) Thanks!
Their website - http://www.convio.com
Their website - http://www.convio.com
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M$1 Answer
As stated in their terms of service, tech support is free through the term of the license.
"Convio will provide Client with ongoing support during the term of the Agreement via the Convio Support Center. Support will only be provided by Convio to Client’s Authorized eCRM Administrators and Authorized CMS Administrators, if applicable. It is Client’s obligation to provide support to end users of the Application Services and, if applicable, CMS Contributors. The Convio Support Center shall provide day-to-day support to Authorized eCRM Administrators and Authorized CMS Administrators only telephonically or on-line via the Convio website known as the Convio Support Desk. Such support consists of assistance with usage questions or troubleshooting bugs. Support hours are from 7:00 a.m. to 7:00 p.m. Central Time on weekdays (excepting federal holidays) (via webform or phone). For bug reports and technical questions that affect an Authorized eCRM Administrator's or Authorized CMS Administrator’s day-to-day use of the Application Services, the Convio Support Center will respond to major issues within four (4) business hours. For minor issues, Convio will respond to all concerns within two (2) business days. Major issues involve problems with the Application Service materially adversely affecting Client's use of Application Service functionality. Minor issues involve problems with the Application Service which do not significantly hinder normal operation, requests for usage advice or enhancements, and similar items."
"Convio will provide Client with ongoing support during the term of the Agreement via the Convio Support Center. Support will only be provided by Convio to Client’s Authorized eCRM Administrators and Authorized CMS Administrators, if applicable. It is Client’s obligation to provide support to end users of the Application Services and, if applicable, CMS Contributors. The Convio Support Center shall provide day-to-day support to Authorized eCRM Administrators and Authorized CMS Administrators only telephonically or on-line via the Convio website known as the Convio Support Desk. Such support consists of assistance with usage questions or troubleshooting bugs. Support hours are from 7:00 a.m. to 7:00 p.m. Central Time on weekdays (excepting federal holidays) (via webform or phone). For bug reports and technical questions that affect an Authorized eCRM Administrator's or Authorized CMS Administrator’s day-to-day use of the Application Services, the Convio Support Center will respond to major issues within four (4) business hours. For minor issues, Convio will respond to all concerns within two (2) business days. Major issues involve problems with the Application Service materially adversely affecting Client's use of Application Service functionality. Minor issues involve problems with the Application Service which do not significantly hinder normal operation, requests for usage advice or enhancements, and similar items."
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