1 year, 6 months ago
via ask.inc.com
How is it possible to ensure people are treated compassionately in today's technical business environment?
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M$1 Answer
Unfortunately, the web is a place where it is all too easy for people to be cruel to each other without even thinking about it. Here are some basic guidelines for conducting business with compassion on the web:
Remember that the Golden Rule still applies. Instruct your employees to be polite and courteous in their emails and social media updates to their customers. Whenever you type a message, imagine that you’re talking to a customer face to face. How would you want to be spoken to?
Some customers just are haters. They are also known as Internet trolls. A troll will be unhappy and voice a negative opinion no matter what you do. He is looking for attention. Any response, even one meant to diffuse the situation, will only make the troll voice his opinion louder. Tell your employees to ignore any trolls they see. If you ignore a troll long enough, he will quiet down.
From Copyblogger.com
-quote
The ones who, for whatever reason, get their enjoyment out of what they can knock down, rather than what they can build.
They’re the plague of anyone who creates something good online, and today we’ll talk about how to manage that unlovely creature: the troll.
-endquote
I hope you found this information helpful`
Remember that the Golden Rule still applies. Instruct your employees to be polite and courteous in their emails and social media updates to their customers. Whenever you type a message, imagine that you’re talking to a customer face to face. How would you want to be spoken to?
Some customers just are haters. They are also known as Internet trolls. A troll will be unhappy and voice a negative opinion no matter what you do. He is looking for attention. Any response, even one meant to diffuse the situation, will only make the troll voice his opinion louder. Tell your employees to ignore any trolls they see. If you ignore a troll long enough, he will quiet down.
From Copyblogger.com
-quote
The ones who, for whatever reason, get their enjoyment out of what they can knock down, rather than what they can build.
They’re the plague of anyone who creates something good online, and today we’ll talk about how to manage that unlovely creature: the troll.
-endquote
I hope you found this information helpful`
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
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