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M$2 Answers
f you are receving the error code 8100030d when signing into Messenger, do the following:
1. Determine what version of Messenger is installed on the computer, and then upgrade Messenger if it is required:
1.a. Click here to determine the most recent versions of Messenger for each operating system. If you are not running the latest version for your operating system, please install the most updated version.
2. Delete the cache files for Messenger. Follow the steps below based on which version of Messenger you are using:
2.a. For MSN Messenger:
2.a.i. If you are running Windows XP or Windows 2000 click Start, click Run, type cmd , and then click OK to open the command window.
2.a.ii. If you are running Windows 98 or Windows ME, click Start, click Run, type command , and then click OK.
2.a.iii. At the command prompt, type the following commands. After each command line, press ENTER:
cd\
cd %appdata%\microsoft
cd "msn messenger"
del /s listcache.dat
2.b. For Windows Live Messenger:
2.b.i. For Windows XP
* Right click on the Start button and then click Explore to open Windows Explorer. On the Tools menu, click Folder Options. Click the View tab. In the Advanced settings list, select Show hidden files and folders under Hidden Files and Folders. Click to clear the Hide extensions for known file types check box . Click OK to close the Folder Options window.
* Delete the Contacts Cache folder. To do so, right-click Start, and then click Explore to open the Windows Explorer window. In the Windows Explorer window, locate the folders below and delete all the files and folders inside them
C:\Documents and Settings\ Your Windows logon name \Contacts\ Your Messenger e-mail address
C:\Documents and Settings\ Your Windows logon name \Local Settings\Application Data\Microsoft\Windows Live Contacts\ Your Messenger email address
Note: Windows Logon name is the logon name that you use to sign in to windows. Your Messenger email address is the address that you use to sign in to Messenger.
2.b.ii. For Windows Vista
* Click Start and then click Explore to open Windows Explorer. On the Organize menu, click Folder and Search Options. Click the View tab. In the Advanced settings list, select Show hidden files and folders under Hidden Files and Folders. Clear the Hide extensions for known file types check box. Click OK to close the Folder Options window.
* Delete the Contacts Cache folder. To do so, right-click Start, and then click Explore to open the Windows Explorer window. In the Windows Explorer window, locate the folders below and delete all the files and folders inside them.
C:\Users\ Your Windows logon name \Contacts\ Your Messenger e-mail address
C:\Users\ Your Windows logon name \AppData\Local\Microsoft\Windows Live Contacts\ Your Messenger e-mail address
Note: Windows Logon name is the logon name that you use to sign in to windows. Your Messenger email address is the address that you use to sign in to Messenger.
3. Try to sign in to Messenger again.
The following additional steps to configure the AVG 8.0 software’s Web Shield component also helps in addressing the error.
1. Open the AVG User Interface.
2. Double-click on the Web Shield component.
3. Switch on the Instant Messaging tab.
4. Uncheck the Instant Messaging protection option.
5. Confirm changes by clicking the Save Changes button.
Note: In case the issue persists please try to deactivate the Web Shield component completely. If it’s still not possible to connect to the Windows Live Messenger service and the AVG Firewall component is installed in the AVG program, please check its settings. Try to run the Configuration Wizard to configure the firewall component properly. For illustrated instructions, please refer to this blog post:
http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!14004.entry
The above steps do not apply for free AVG 8.0 software users.
1. Determine what version of Messenger is installed on the computer, and then upgrade Messenger if it is required:
1.a. Click here to determine the most recent versions of Messenger for each operating system. If you are not running the latest version for your operating system, please install the most updated version.
2. Delete the cache files for Messenger. Follow the steps below based on which version of Messenger you are using:
2.a. For MSN Messenger:
2.a.i. If you are running Windows XP or Windows 2000 click Start, click Run, type cmd , and then click OK to open the command window.
2.a.ii. If you are running Windows 98 or Windows ME, click Start, click Run, type command , and then click OK.
2.a.iii. At the command prompt, type the following commands. After each command line, press ENTER:
cd\
cd %appdata%\microsoft
cd "msn messenger"
del /s listcache.dat
2.b. For Windows Live Messenger:
2.b.i. For Windows XP
* Right click on the Start button and then click Explore to open Windows Explorer. On the Tools menu, click Folder Options. Click the View tab. In the Advanced settings list, select Show hidden files and folders under Hidden Files and Folders. Click to clear the Hide extensions for known file types check box . Click OK to close the Folder Options window.
* Delete the Contacts Cache folder. To do so, right-click Start, and then click Explore to open the Windows Explorer window. In the Windows Explorer window, locate the folders below and delete all the files and folders inside them
C:\Documents and Settings\ Your Windows logon name \Contacts\ Your Messenger e-mail address
C:\Documents and Settings\ Your Windows logon name \Local Settings\Application Data\Microsoft\Windows Live Contacts\ Your Messenger email address
Note: Windows Logon name is the logon name that you use to sign in to windows. Your Messenger email address is the address that you use to sign in to Messenger.
2.b.ii. For Windows Vista
* Click Start and then click Explore to open Windows Explorer. On the Organize menu, click Folder and Search Options. Click the View tab. In the Advanced settings list, select Show hidden files and folders under Hidden Files and Folders. Clear the Hide extensions for known file types check box. Click OK to close the Folder Options window.
* Delete the Contacts Cache folder. To do so, right-click Start, and then click Explore to open the Windows Explorer window. In the Windows Explorer window, locate the folders below and delete all the files and folders inside them.
C:\Users\ Your Windows logon name \Contacts\ Your Messenger e-mail address
C:\Users\ Your Windows logon name \AppData\Local\Microsoft\Windows Live Contacts\ Your Messenger e-mail address
Note: Windows Logon name is the logon name that you use to sign in to windows. Your Messenger email address is the address that you use to sign in to Messenger.
3. Try to sign in to Messenger again.
The following additional steps to configure the AVG 8.0 software’s Web Shield component also helps in addressing the error.
1. Open the AVG User Interface.
2. Double-click on the Web Shield component.
3. Switch on the Instant Messaging tab.
4. Uncheck the Instant Messaging protection option.
5. Confirm changes by clicking the Save Changes button.
Note: In case the issue persists please try to deactivate the Web Shield component completely. If it’s still not possible to connect to the Windows Live Messenger service and the AVG Firewall component is installed in the AVG program, please check its settings. Try to run the Configuration Wizard to configure the firewall component properly. For illustrated instructions, please refer to this blog post:
http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!14004.entry
The above steps do not apply for free AVG 8.0 software users.
You can leave an optional "tip" with Mahalo's virtual currency, Mahalo Dollars. If you are asking a difficult question that might require some research, or if you'd like a wide variety of feedback, a higher tip often leads to more answers to your question.
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