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AVOID C&C Mattress:
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wow, sorry to hear about your troubles, as consumers we always get kinda screwed with the whole "contact the retailer, or contact the manufacturer" game.
It all depends on what type of guarantee the retailer promised, try to find any literature about the retailer that expresses their guarantee on what they sell you, any good retailer should have taken the mattress back, but if they don't guarantee such service you shouldn't expect it. C&C; should be able to get compensation from Sealy, where you can't.
At the end of the day The Better Business Bureau may also be able to help you with options on how you can fight this. God Speed
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February 11, 2009 12:12 PM
AVOID C&C Mattress:
We payed over $2000 for a new Sealy latex mattress. Bought it from "C&C Mattress"
We payed over $2000 for a new Sealy latex mattress. Bought it from "C&C; Mattress" Found out this company is run by some shady New Jersey character named "Pete" Cancelli. This guy pitches himself as the so called "mattress expert" and someone you can trust in the slimy mattress business. They sent us a mattress with a gaping opening that we discovered once it was removed from the packaging. The outer packaging was perfect so it was obviously packaged and sent with a pre-existing defect. We sent pictures of the hole to "Pete" Cancelli, the owner of C&C; Mattress whereupon he blamed Sealy saying the hole is an obvious factory defect, that it's Sealy's fault and refused to address our problem. We contacted Sealy and they rudely said, "Not our problem, you need to take it up with "C&C; Mattress", the store you purchased it from". Now, after spending over $2000, we are stuck with a mattress that is falling apart.
Both Sealy and C&C; Mattress in New Jersey refuse to help us and continue to point the finger at each other.
Both Sealy and C&C; Mattress in New Jersey refuse to help us and continue to point the finger at each other.
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| February 11, 2009 09:45 PM |
It all depends on what type of guarantee the retailer promised, try to find any literature about the retailer that expresses their guarantee on what they sell you, any good retailer should have taken the mattress back, but if they don't guarantee such service you shouldn't expect it. C&C; should be able to get compensation from Sealy, where you can't.
At the end of the day The Better Business Bureau may also be able to help you with options on how you can fight this. God Speed
Source(s):
http://www.bbb.org/
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My name is Peter Cancelli, the owner of C&C Mattress. Steve, from St Louis, received a mattress, which we had shipped to him. He signed for it as having received it in good condition. Later, her sent pictures of an open tape edge. I had no way of knowing if it happened while he was handling it, or if it had been incorrectly sewn at the factory. Just the same, for the sake of customer satisfaction, we offered to send out an upholsterer to sew it closed, but Steve wasn't happy with that...so, we ordered him a new mattress. The mattress was made and sent to our shipper a week later...on the same day we received notice from Steve's credit card company of his intenet to stop payment. In the face of this, we stopped shipment. We told Steve that if he would reverse the chargeback, we would release the mattress for exchange.
We are currently in the middle of the stand-off that Steve created.
Furthermore, Steve has identified himself as a prosecutor and has threatened me, and I quote: 'I have no choice but to have this matter investigated by the New Jersey Secratary of State and Attorney General. I will pursue you both in State Court as well Federal Court for practicing in fraudulent interstate commerce.'
If Steve is, in fact, a prosecutor, It is likely to be illegal for him to abuse his authority of personal reasons.