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pensivefo... pensivefo...
 
M$3 May 26, 2009 02:37 PM

How do I acquire an insurance ticket for an item on ebay for a buyer who says they need it to show to the Post Office?

I'm dealing with an ebay buyer who says they need the insurance ticket(from me) to claim shipping damage. I looked up the transaction statement of this item on Paypal, and although I know they purchased insurance, I'm not sure.
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gno gno
 
 May 26, 2009 03:00 PM
Ok, well we need just a little more info to give you the straight answer you deserve. Here's the BIG question: When you charged the Buyer for insurance, did you actually buy insurance from the US Postal Service (upon shipping)?

If so, you need to go back to your paperwork from the USPS (postal service) and find your insurance receipt ("ticket"). If you can't find one, you should contact your local Post Office where you shipped the item from; they may have your shipping info on file. Hopefully the two Post Offices will be able to work together to make a valid claim on the insurance you purchased.

If you DIDN'T remember to pay for insurance on the shipment, then you are liable to replace the entire shipment to the customer's satisfaction, out of your own pocket. (Ebay itself does not insure the shipment)
Source(s):
SELLER's INSURANCE FAQ: http://reviews.ebay.com/USPS-SHIPPING-INSURANCE-COLLECTING-WHEN-NECESSARY_W...

BUYER's INSURANCE FAQ: http://reviews.ebay.com/Paying-for-Shipping-Insurance-A-Buyer-apos-s-Guide_...



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pensivefox pensivefox
 
May 31, 2009 06:18 PM
The key piece of info here is the shipping "transaction details" statement. In this situation, one might want to send a printout of that. Of course I bought the insurance. I wouldn't have asked the gosh darn question in the first place otherwise. However, in my case according to ebay, I was in no obligation to send any printout to the buyer since it was online, and unless an error occurred on behalf of Paypal or USPS, buyer should have had the same shipping info as I. At first I didn't have enough time to find this out myself because I was touring the Port Angeles/ONP area non-stop, and had just enough time to ask this question at a Days Inn guest computer, which by the way, is one great circumstantial factor about Mahalo.

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gno gno
 
June 01, 2009 03:13 AM
Sorry pensivefox, I don't know you from Adam...and let's face it, there are a lot of Adams out there who might've easily overlooked buying insurance, assuming that Ebay provided the insurance in some way, or that it was automatically included with shipping costs.

It sounds like your Buyer just needed a little hand holding for the insurance process. Although really, I think the USPS dropped the ball in not assisting the Buyer better to understand and correct the situation on his/her own. But that's the USPS for ya. Why be courteous, helpful, and thorough, when you can dismiss someone out of hand.

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ps2goat ps2goat
 
May 28, 2009 08:47 PM
Yeah, you can't charge for insurance if you don't actually purchase the insurance. If you do, you are liable for the condition of the product upon delivery.

The only time you don't need to purchase insurance is when the delivery company provides the level of coverage you need for free. UPS, for example, provided up to $100 of insurance with every package the last time I checked (couple years ago).
Source(s):
me


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pensivefox pensivefox
 
May 30, 2009 04:43 PM
Actually, I did, in fact purchase insurance through my shipping label. The buyer chose the option of buying the insurance, and I in turn executed.

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ps2goat ps2goat
 
May 30, 2009 09:04 PM
Then all you need is your receipt. If you bought the label online, you should have printed your receipt. If you had to log in to purchase the label, maybe they store the order for you and you can reprint the receipt.

That receipt should show the insurance, and that is what the buyer needs.

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