Seems like you are not alone:

http://www.paypalwarning.com/paypal_does_nothing

PayPal basically defends the hell out of itself, in its own User Agreement, so it doesn't have to pay for those losses.

You could try and bring this matter to court, but you would spend much more money winning this cause that the money you are trying to get back. You know, sometimes the best thing is to ask nicely and hint that you can do something a bit more nasty if they don't refund you.

I'm thinking you could suggest you would bring this matter to the attention of the media, be it online tek shows or the mainstream media. There are a few other angry users out there, and PayPal probably won't want the bad publicity.
Permalink | Report

If the service you paid for could be described in your own justified definition as "tangible," as in a service that is required X amount of individual objectives that need to be fulfilled in order to claim the title of the "good" that you purchased, then write about that in some way. A potential way of wording such a rebuttal: that there is missing parts of the project you paid for, which are essential in attributing to the integrity of product, in order to deem it as "TITLE OF GOOD OR SERVICE." OR- After closely consulting with my attorney, we have came to the attributed conclustion that in order for the serviced good in question to redeem the title of "xxxx", and thus, being deemed a value of $40 it must have met this criteria, etc.

They neglected to complete the commissioned assignment, and Scriptlance is attempting to unethically breach your aggreement; since I assume you paid a set fee for a uniform service (the $40), and thus you are entitled to get what you paid for to the complete extent of the exact amount of work valued at $40.

If that didn't work towards a complete or partial refund, completion of your outsource, I'd also request a complete attributed breakdown of the entire $40.
Source(s):
I have been in one Paypal dispute where I was totally in the right, and wrote what I believed to be affective defenses, rebuttals, etc.

Permalink | Report

After a five minute googling session, I have to ask the question: "Is the problem Paypal or Scriptlance?"

I understand you are trying to get covered under Paypal's Buyer Protection policy (or whatever its called) but it seems like the problem is Scriptlance.
I found a LOT of complaints about Scriptlance, mentioning an employee named Sanjay and another one named Rene Trescases who has caused problems in the past.

I'd try to call SL and speak with someone else, maybe someone there can do something.
Go ahead and file complaint with the BBB and anywhere else you can file, maybe it will help as well.

As for Paypal, yes, it stinks. Its an eBay company and they are out to make a profit. They also have to look out for their business model as they probably make a lot of money from SL in fees.

Sorry if that didn't answer your question...
Source(s):
https://www.ripoffreport.com/reports/0/417/RipOff0417586.htm
http://www.xomreviews.com/scriptlance.com

Permalink | Report