Without knowing the specific model number of the device, it would be hard to recommend a fix. Philips has a very good website on DIY troubleshooting before you send/bring the unit to the repair centers.

First, go to Philips portable audio support
http://www.support.philips.com/support/html/index_us_en.html#../~scripts/xsltransform.asp?url=http://www.sms.philips.com/catalogue/list?sid=SMS||type=CONSUMER||locale=us_en||mode=subcats||item=MP3_PLAYERS_CA&xsl=prodcatalog.xsl

Then, type in the model number of your device to look for possible solutions.
On the same pages, there is also Ask Phyllis - which is online chat support features.

One of the thing that you can do is the following. Please note, this instruction is for SA2325/37. To get the correct instruction for your unit, please search using the aforementioned link.

-- quote --
1. When your player is locked up or seems dead, you may connect to your PC to repair the device with the Device Manager.
2. Launch Philips Device Manager at Start > Programs > Philips Digital Audio Player > SA2xxx > Philips SA2xxx Device Manager on your PC.
3. Connect your player to the PC.
4. Device Manager should acknowledge your player and automatically go into recovery mode.
5. Follow the instructions given by Device Manager to proceed.
6. After the player has been repaired, click OK and disconnect your PC.
7. The player is ready for use again after restart.
-- end quote --

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