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tallmild tallmild
 
M$1 June 14, 2009 01:59 AM

Is it cheaper/effective to hire an employee for telesales or outsource it to telesales company? What good telesales companies are out there?

My guess would be that it is cheaper to hire an employee. But would that be as effective as outsourcing it to a telesales company?
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davepamn davepamn
 
 June 14, 2009 04:53 AM
1. The pace of outsourcing to India has slowed, but still remains a general trend. India labor pool are skilled and education and young. The three attractive elements appealing to companies desiring outsourcing.
2. Infrastructure will improve with the new Indian government. Growth optimism remain strong as the new government leaders bring unity to the political parties.
3. Read the book "Chindia" - More service sector jobs will migrate to China and India. However, India has a large labor pool to draw on.
Source(s):
http://jobfunctions.bnet.com/Sales/Sales+Channels/Telesales+-+Telemarketing...

Case studies



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Voted as best: williamwaco, bernices
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tallmild tallmild
 
June 14, 2009 05:32 PM
Thanks for the reply. Since it is sales and not technical support, I am leaning towards outsourcing in North America as our customers are in the States.

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stone_cast... stone_cast...
 
June 14, 2009 05:42 AM
It all depends on the product you are selling. Some products are simple and only require playing the high volume calls/numbers game. Other products require intensive training so that the sales force can communicate complicated terms to potential clients. What type of product or service are you selling?

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tallmild tallmild
 
June 14, 2009 05:36 PM
The product is 'renewable energy credits'. It does involve communicating somewhat of a technical concept to the client - mainly as to how it actually works. Other than that it involves communicating the benefits of making the business more environmentally friendly to the decision maker.

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stone_cast... stone_cast...
 
June 14, 2009 06:08 PM
If you are patient enough to train your employee then I would say hire one. If you have the money to test out a $315 three day trial campaign, with an outsourcing company, I would suggest trying dialpros.com. I ran a campaign with them a few months ago and they didn't do so bad. I stopped the campaign and hired my own sales folks because I like the face to face time with my team. I also like that I can promote my productive salespeople to stay with our company. There are benefits for going both ways.

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green_chil... green_chil...
 
June 16, 2009 05:31 AM
Yes, depends how your product works, and how you want the company to grow.

Short term, outsourced teams can be great, as they are qualified and trained (and receiving further support and training on sales from their supervisors).

Long term, moving the sales team in house can provide you with a lot of control and motivational movers.

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Voted as best: bestpay
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