Call the store but be prepared for a no return policy. They are not friendly AFTER you buy it but will do everything before you purchase it!
If you do not get anywhere in the store try the phone but write down ALL names you talk to....
There is also a Sears forum you might want to check out for other consumers with the same issue.

http://www.mysears.com/
Source(s):
http://www.mysears.com/

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