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biglig
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BEST ANSWER  decided by votes   |  biglig  |  September 13, 2009 12:39 PM
Make sure that their requirements are clearly understood by both sides.
Be sure to "manage their expectations" - explain what you can and cannot do, honestly and truthfully.
Make sure you do your best work for them - although of course you do your best work or all your clients, don't you.
Lastly - as Tim Ferris suggests in his book - consider if you want to retain this client. If a client causes you nothing but pain, take a hard look at how much revenue they are bringing in and decide if they are worth it.
tags: customer, service

Voted as best: pellrider, safiqulislam
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