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M$1.00  Funded By Mahalo ? |  May 06, 2009 02:10 PM

Do some stores return policies have the same equivalence as finding a $100 on the road?

Some stores have a "No questions asked" return policy. You can wear a jacket for a year and decide to return it. The store accepts the used merchandise and refunds your money or applies a credit. Is this equivalent to finding a $100 on the sidewalk and keeping it? How many people ethically feel comfortable in exploiting the "No questions ask" return policy?
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May 06, 2009 03:11 PM
I have found money on the street before, and of course kept it. I have lost money before, and I did not expect it back. A person cannot "identify" money if they lost it, so I would not consider keeping lost money found on the street stealing. In regards to having and wearing something for a period of time then returning it for a refund or credit, it depends. I have returned a pair of shoes I bought four months after I purchased them. I wore them to work only, and the glue and heel were separating. Now for the amount I paid, yes you better believe I returned them. The store gave me a credit. I also returned a dress before and the store did not want to accept it. They said because there was deodorant on it, so it had to have been worn. My question to them was to prove I was the only individual that tried on the dress prior to me purchasing it. Needless to say, I got the store credit.
Now if I bought a dress or shoes, left the tags on, went dancing in it, and then returned it...... I would consider that a dishonest gesture, but not stealing because you did not take it without a form of payment.
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May 06, 2009 03:13 PM
At what point do you feel returning the merchandise if unethical?

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May 06, 2009 03:17 PM
If you use a product and get 50 percent satisification from the product, would it be unethical at that point to return the merchandise for 100 percent of its value? Consider the fact that some of used merchandise can not be salvage; it goes back to the manufacturer, as a defect. The manufacturer carries the cost which translate into losses.

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May 06, 2009 07:05 PM
Here's the down and dirty. In my opinion, it is wrong for an individual to intentionally walk into a store, knowing they are only going to return the items after they used them. It is wrong, but that kind of behavior falls within personal character and values. As I said also, I don't expect to pay big money for shoes, and then see glue and heel coming off months after I purchased them. In the end it is up to the individual to act accordingly.

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May 06, 2009 02:47 PM
There are certain people who would take advantage of this. However, I think the vast majority of people see this as stealing from the store.

Return policies exist to protect consumers against their own mistakes, as well as the store's mistakes. If somebody buys something and legitimately does not like it, or if it doesn't fit, or if they realize they can't afford it, they should be able to return it.

But if somebody wears it for a year, gets it dirty, etc, they should not be able to return it. That would be taking advantage of a store's return policy, which would make it more likely for the store to change that policy. In turn, that would hurt the honest consumers.

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May 06, 2009 03:03 PM
Why does a store create a policy that allows a customer to steal from them?

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May 06, 2009 04:02 PM
The same reason they have a policy not to search every bag that leaves the store. They have to balance the protection of the store with the happiness of the consumer.

A store could put up a policy saying that you have only 5 days to return an article of clothing, and it has to be unworn and in original condition. But that would hurt their sales because consumers would not want to buy things they are unsure of.

If a store has a very open ended return policy, it means that they put more trust in the customer to make them happy. However, if you buy from that store knowing that you're going to use a garment for months and months and then just return it, I consider that to be very unethical and immoral. It may not be illegal, but it's not right.

If there is something wrong with the manufacturing of the garment, then you should be able to return it, because you didn't get what you paid for. But if it works as advertised, and you like it and you use it and you just return it to take advantage of the lax return policy, I think that's wrong.

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May 06, 2009 04:45 PM
Define "exploiting."

Is it exploitation if I buy a jacket that, a year later, is falling apart despite the fact that I took good care of it? I don't think so, especially if I invest a decent amount of money in a jacket that was allegedly well made. If I buy a Walmart special off their clearance rack, I don't expect nearly as much quality as if I go shop at, oh, pretty much any other store that sells jackets.

Is it exploitation if I return the jacket after one year because I've gained thirty pounds and the sucker doesn't fit me anymore? I think so, because the weight gain is not the store's or manufacturer's fault. They didn't guarantee that my jacket would always fit me well, so they should not be expected to pay for what's not their fault.

Is it exploitation if I return the jacket just because I need money for something else? I think so, because the store and manufacturer aren't in charge of my finances.

Basically, I think that the "no questions asked" return policies are wonderful when I really need them for a legitimate reason - as in my first example. However, I've had the displeasure of meeting a few swindlers who happily return stuff to get the cash, even though the problem is entirely their own fault. They're abusing the policy, and they're the reason why some stores have tightened their policies. One store (can't remember which one, sorry) used to have a "no questions asked" policy for everything that they sold. However, too many people were scamming them out of laptops and other computers. These scammers would buy the new computers, use them without problems for a year or more, then return them for full retail price - and use the cash to buy another, new system. Basically, they were upgrading their computers for free, and the store and manufacturers were eating the losses big time.

Now, the store has a sixty-day return policy on all electronics, which sucks if your iPod or whatever has a defect that doesn't present until the seventieth day or something. Now, you have to go to all the trouble of returning the defective item to the manufacturer because a bunch of scammers cheated the returns policy. That sucks for honest consumers, which is why I dislike the scamming so much - it has a direct effect on me, and on other people who are simply trying to get what they have every right to expect as consumers.

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