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michaelpa... michaelpa...
 
M$1 March 03, 2009 06:26 PM

How can I replace my less-than-30-day-old Mac Mini with a new one?

I recently bought a Mac Mini (Feb 3) and now Apple finally released the updated Mac Mini this morning. I called an Apple Store, but they said I'm past the 14-day return policy, so there's nothing I can do.

I don't believe this. I believe there is something I can do about this, and you fine people know the answer. Am I right? Is there a way for me to swap my 28-day-old Mac Mini for the new refreshed one?
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vandal913 vandal913
 
 March 03, 2009 06:51 PM
I wouldn't waste your time calling a store to try and figure this out. Much like cell phone stores, the associates at retail establishments aren't the 'decision makers' for these types of issues.

I would call the Apple Sales Support hotline (1-800-MY-APPLE) and explain to them your situation. Emphasize that you have been a dedicated Apple customer, and politely explain to them that if they can't help you with this issue, it could jeopardize future purchases from being made at Apple. The LAST thing this company wants is to know that something they are/aren't doing is potentially driving customers to Dell, HP, etc.

Possibly try to negotiate with them; it looks like they have a 10% restocking fee for returns, so tell them they can take a 15% restocking fee if it will help the situation.

Basically you want to give them a 'I love Apple, and want to have the newest product, but if you don't let me, I'll take my love somewhere else'..just not in those exact words of course! I've had to do this with T-Mobile and other companies before and have been able to get them to bend certain policies because they were afraid of losing a customer.
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robbrown robbrown
 
March 03, 2009 07:19 PM
I think that this is a good angle too.

I'd also call your credit card company. Depending on your card, they can sometimes help you with these sorts of things.

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michaelpau... michaelpau...
 
March 03, 2009 07:55 PM
Very interesting, thanks for that. I'll do that today and see how far I can get. Had I known they were going to refresh their Minis, I would have waited. I thought the Mini was dead, then I heard tell of updates, they never happened, so I just said "screw it" and pulled the trigger, figuring no better time than now. Boy was I wrong.

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michaelpau... michaelpau...
 
March 04, 2009 07:32 AM
I tried the above and it turns out that I had to call the actual store, not 1-800-MY-APPLE. The manager said she would let me do it for a 10% restocking fee, but I had to come in this evening before they close at 9PM to make the trade... so basically the offer was valid for 5 hours and 5 hours only. I wasn't really able to act that quickly because I already had other appointments this evening, so I decided against sitting in rush hour traffic twice in a row and driving all across town after paying out $60-70 for the privilege to do so. Frustrating, but at least they were willing to extend half an arm to pull me up from the cliff. The other half of the arm would have been ideal (i.e., can we make the offer good for 24 hours so I can figure out how to make absolutely sure my Time Machine backup will restore to my new mac properly, give me time to get everything together, etc.). Live and learn.

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emmess emmess
 
March 05, 2009 05:04 AM
Well, at very least since you couldn't get to the store to upgrade it, you should be able to feel better about your purchase: http://www.primatelabs.ca/blog/2009/03/imac-and-mac-mini-benchmarks-early-2009/

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