1. I wouldn't call it wrong, you could always book the ticket in person is probably the argument they would give if they were admitting their site was down.

Is it bad customer service? Yes. The best way to keep costumers coming back is to follow the LAST model. Listen, Apologize, Satisfy, Thank. It doesn't sound as if they did this. When you expressed that there website wasn't working they should have made an effort to help you book the ticket there, and if it failed offer to wave the 15 dollars phone fee.

2. & 3. I Wouldn't likely use this airline. To me service is very important especially in regards to air lines as flying is stressful already. The fact is if they can't even satisfy me as a costumer before I've bought the ticket, why by the ticket? Even if it was the lowest price i could find I would be willing to pay a bit extra for an airline that knew what they were doing. So I'd tell the airline phone operator that.. I'm not going to purchase my ticket from you because your costumer service is sub-par, thank you and have a nice day.

Asker's Rating:

Permalink | Report